Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction Index

85%

5144 reviews on 14 portals

Average rating

Customer Alliance 88%
Agoda 96%
Booking.com 82%
Expedia 84%
Facebook 60%
Google 84%
HolidayCheck 82%
Hotel.de 81%
Hotels.com 84%
HRS 78%
Petit Futé 66%
Travelocity 80%
Yelp 100%
Zoover 76%

Rating criterias

4.07 / 5
Room
4.1  / 5
4.69 / 5
Location
4.7  / 5
4.41 / 5
Cleanliness
4.4  / 5
4.44 / 5
Service
4.4  / 5
4.22 / 5
Breakfast
4.2  / 5
Anonymous Leisure traveller 50-59 years old 100% Excellent. I wish all hotels were like Hotel des Marins 9 day(s) ago
  • Room

    5  / 5
    5 / 5

    Beautifully clean room. Good size shower and good water pressure. Very helpful staff

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5

    So sparkling clean

  • Service

    5  / 5
    5 / 5
Suzanne Jackson Leisure traveller 60-69 years old 100% Fantastic 14 day(s) ago Madam Jackson,

We are delighted to have been able to meet all your expectations and look forward to welcoming you again for a future stay.

Les Marins Team
  • Room

    5  / 5
    5 / 5

    Very clean and had all the essentials needed. Very nice ambiance and unfussy. Very comfortable. Some milk in the room would have been nice though.

  • Breakfast

    5  / 5
    5 / 5

    Lots of variety and presented well. Lovely fresh food.

  • Location

    5  / 5
    5 / 5

    Easy access to everything and very close to parking.

  • Cleanliness

    5  / 5
    5 / 5

    Everything was clean and bright.

  • Service

    5  / 5
    5 / 5

    Nothing was too much trouble and friendly staff.

Terence Docherty Leisure traveller 60-69 years old 95% Very good 15 day(s) ago
  • Room

    4  / 5
    4 / 5

    Comfortable bed good shower

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    The staff were welcoming and helpful

Anonymous Leisure traveller 60-69 years old 100% Great location. Very good breakfast. Enjoyed being able to walk everywhere in the old town and on the beaches. 1 month(s) ago
  • Room

    5  / 5
    5 / 5

    Clean. Neat and made up well.

  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5

    Being inside the town walls.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Gloria Davis Leisure traveller 70-79 years old 100% The friendliness of the staff and the good location contributed to us having a really lovely stay in St Malo 1 month(s) ago
  • Room

    5  / 5
    5 / 5

    Nicely decorated. Good size.Appreciated the tea/coffee facility Very clean

  • Breakfast

    5  / 5
    5 / 5

    There was all that you needed. Nice to have some hot food (scrambled eggs) too

  • Location

    5  / 5
    5 / 5

    So close to all the restaurants and shops.Short walk to ferry to Dinard and bus station to various other places

  • Cleanliness

    5  / 5
    5 / 5

    It was spotless

  • Service

    5  / 5
    5 / 5

    All the staff were so helpful and kind .The gesture of some chocolates on the bed for my birthday was really appreciated.

Anonymous Leisure traveller 60-69 years old 90% really good - excellent welcome and friendly staff 1 month(s) ago
  • Room

    4  / 5
    4 / 5

    High floor - modern furnishings

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
Alan Leisure traveller 40-49 years old 95% Really good, helpful staff, great location 2 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Clive Jenkins Leisure traveller 70-79 years old 100% Lovely experience will stay again if visiting St Malo 3 month(s) ago Sir,
Thank you for sharing this pleasant feedback.
We are delighted to read that our hotel gave you complete satisfaction.
We hope to welcome you for a future stay in Saint Malo.
  • Room

    5  / 5
    5 / 5

    Very clean, everything you need

  • Location

    5  / 5
    5 / 5

    Right in the heart of Intro Muros

  • Cleanliness

    5  / 5
    5 / 5

    Room was spotless

  • Service

    5  / 5
    5 / 5

    Very friendly staff, excellent breakfast.

Rory Whelan Leisure traveller 50-59 years old 100% Fabulous 3 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Tom Liddell Leisure traveller 40-49 years old 95% Great! 7 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
cys Leisure traveller 50-59 years old 100% Excellent hôtel personnel à notre attention 7 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 84% Enjoyed our stay. 7 month(s) ago
  • Room

    4  / 5
    4 / 5

    All looked new and clean, plenty of storage.

  • Breakfast

    4  / 5
    4 / 5

    Good choice

  • Location

    5  / 5
    5 / 5

    Great location in the centre of Saint Malo

  • Cleanliness

    4  / 5
    4 / 5

    Everything was clean

  • Service

    4  / 5
    4 / 5

    Friendly staff

Anonymous Leisure traveller 40-49 years old 100% Mostly excellent. But the noise from the bar at the end of the road with men singing loudly went on till after 2am... that was a shame. 7 month(s) ago
  • Room

    5  / 5
    5 / 5

    Doors opening out to the wonderful old Town streets... beautiful. Room very clean and modern.

  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5

    Perfect location to get to the ramparts and central for eateries too.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 100% Love Celt hotel in great location 7 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 90% Very nice 7 month(s) ago
  • Room

    3  / 5
    3 / 5

    Space between door and bed

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Rachael Leisure traveller 30-39 years old 92% Clean, affordable hotel in an excellent location 7 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Jane Holmes Leisure traveller 60-69 years old 100% Would definitely stay there again. Staff very helpful. Couldn't fault it. Great lift too. Thank you. 7 month(s) ago
  • Room

    5  / 5
    5 / 5

    Lovely, big, clean room.

  • Breakfast

    5  / 5
    5 / 5

    Excellent choice of breads , cold meats, boil your own eggs, scrambled eggs, excellent coffee.

  • Location

    5  / 5
    5 / 5

    Central location, but very quiet, fabulous, near everything

  • Cleanliness

    5  / 5
    5 / 5

    Lovely bedding, scrupulously clean.

  • Service

    5  / 5
    5 / 5
T Leisure traveller 0-9 years old 100% Comfortable room 7 month(s) ago
  • Room

    5  / 5
    5 / 5

    Very comfortable bed - clean - quiet - nice facilities

  • Location

    5  / 5
    5 / 5

    Close to ferry terminal

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Friendly staff on check in and check out

Anonymous Leisure traveller 20-29 years old 96% Super week-end 7 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 0-9 years old 80% LITTLE SPACE IN THE ROOM 8 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 20-29 years old 96% Lovely helpful staff 8 month(s) ago
  • Room

    5  / 5
    5 / 5

    Clean and compact

  • Breakfast

    4  / 5
    4 / 5

    Not a lot of option but what was there was nice

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5

    Super clean

  • Service

    5  / 5
    5 / 5

    Really helpful when trying to park

Timmy Gray Leisure traveller 60-69 years old 100% A fantastic hotel in a fairly quiet location. One slight niggle but not that important no English speaking TV channels, it would be nice to have been able to catch up on the news. 8 month(s) ago
  • Room

    5  / 5
    5 / 5

    Clean,comfortable & modern facilities

  • Breakfast

    5  / 5
    5 / 5

    Plenty of choice, I loved the rhubarb jam!

  • Location

    5  / 5
    5 / 5

    In the city centre, as are most of the hotels

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    5  / 5
    5 / 5

    Very welcoming and helpful at reception

Anonymous Leisure traveller 60-69 years old 60% Too busy when we tried to use it 8 month(s) ago
  • Room

    1  / 5
    1 / 5

    Stop ñoise pollution & make room bigger

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    1  / 5
    1 / 5
Anonymous Leisure traveller 70-79 years old 68% Pleasant enough. However wouldntvstay at any hotel within the walls again. 8 month(s) ago
  • Room

    3  / 5
    3 / 5

    Bedroom was very tight . Big bed quite comfortable but maybe too big!

  • Breakfast

    3  / 5
    3 / 5

    Very basic breakfast

  • Location

    3  / 5
    3 / 5

    You can't as you are within the walls. GPS directions did not correspond with what was navigable . No parking for our van.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 96% Really enjoyed our stay here! 8 month(s) ago
  • Room

    5  / 5
    5 / 5

    Very comfortable beds and room size. Beautiful views!

  • Breakfast

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5

    Loved the views of the Golfe.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Reception staff very helpful.

Anonymous Leisure traveller 70-79 years old 96% My overall experience was very good. I especially liked the location and it was easy to pop back to the hotel with extra shopping. 8 month(s) ago
  • Room

    5  / 5
    5 / 5

    Clean and modern

  • Breakfast

    5  / 5
    5 / 5

    Buffet style breakfast with lots of choice. When items were running out they were quickly replaced

  • Location

    5  / 5
    5 / 5

    Being in the centre of St Malo

  • Cleanliness

    4  / 5
    4 / 5

    My room and bathroom were very clean

  • Service

    5  / 5
    5 / 5

    Staff were approachable and helpful

Andrew Simpson Leisure traveller 60-69 years old 96% Would stay here again 8 month(s) ago
  • Room

    4  / 5
    4 / 5

    Staff very helpful

  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5

    Great to be in the old town, with parking

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Kim Jenkins Leisure traveller 60-69 years old 92% Excellent, 2nd stay in this hotel with Brittany Ferries. Room was a little small, but we were not in it for long periods, and the bathroom was a good size. 8 month(s) ago
  • Room

    4  / 5
    4 / 5

    Bright and modern

  • Breakfast

    4  / 5
    4 / 5

    Good choice, but would have liked some gluten free bread.

  • Location

    5  / 5
    5 / 5

    Central location

  • Cleanliness

    5  / 5
    5 / 5

    Very clean and fresh paint

  • Service

    5  / 5
    5 / 5

    Helpful team

Anonymous Leisure traveller 40-49 years old 72% Okay but generally uncomfortable 8 month(s) ago
  • Room

    2  / 5
    2 / 5

    This room needs ventilation. It was very uncomfortable and way too hot. The showers were nice though

  • Breakfast

    3  / 5
    3 / 5

    It seemed expensive.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5

    Very helpful staff at front desk

Anonymous Leisure traveller 30-39 years old 92% Very pleasant hotel with clean and modern rooms and a delicious breakfast. Will happily stay again next time were in St Malo 8 month(s) ago
  • Room

    4  / 5
    4 / 5

    Lovely and clean with a big bathroom. Temperature was a touch warm though.

  • Breakfast

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Nicolas Leisure traveller 40-49 years old 85% Perfect location. Small room but renovated with very nice and big bathroom. 9 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 0-9 years old 88% excellent location and very friendly staff - nice rooms 9 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Jan Harlan Leisure traveller 80-89 years old 80% It is a lovely place in a good location - parking is a disaster! 9 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Elisabetta Leisure traveller 40-49 years old 92% very good 9 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 80% Will return! 9 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Breakfast

    2  / 5
    2 / 5

    Scrambled eggs and fruit not replenished. Left empty.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 95% Brilliant stay, great location, fantastic really helpful staff 9 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Elisia Leisure traveller 40-49 years old 100% Amazing!! 9 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 92% Very comfortable for 3 night stay! 9 month(s) ago
  • Room

    5  / 5
    5 / 5

    Spacious, modern, very clean!

  • Breakfast

    4  / 5
    4 / 5

    Great coffee, good variety

  • Location

    5  / 5
    5 / 5

    Close to everything!

  • Cleanliness

    5  / 5
    5 / 5

    Bathrooms

  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 20-29 years old 100% Was amazing! 9 month(s) ago
  • Room

    5  / 5
    5 / 5

    The bed was big, I liked it. The room was very comfortable and tidy.

  • Location

    5  / 5
    5 / 5

    Top location!

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Will C Leisure traveller 40-49 years old 95% Super! 9 month(s) ago
  • Room

    4  / 5
    4 / 5

    Clean and tidy

  • Location

    5  / 5
    5 / 5

    Bang in the city heart

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Nice to be able to lock bicycles securely at the back

Anonymous Leisure traveller 10-19 years old 80% ..... 9 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Carlo Leisure traveller 30-39 years old 40% We went around France for 10 days: Digione, Versailles, Cote Fleurie, Le Mont Saint Michelle, Saint Malo; same range of hotel, more or less 150 euro at night. This was absolutely the worst experience. 10 month(s) ago
  • Room

    2  / 5
    2 / 5

    Clean better the room before arrival; there were medicinals in the bin and the wardrobe had a terrible smell: we didn't use it, it was impossibile to stand.

  • Breakfast

    2  / 5
    2 / 5

    The food and drink are ok but often there's the need to ask for something not available (croissant) or not working (coffee machine). Understaffed.

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    1  / 5
    1 / 5

    The wardrobe shouldn't smell of the previous customer's armpit.

  • Service

    1  / 5
    1 / 5

    One of the guy at the desk can't do the job; the waitress in the morning is by herself and for this reason she's obviously too anxious.

Nick Donaldson Leisure traveller 60-69 years old 80% Clean room, comfy bed, friendly staff and good location. 10 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Barbara Leisure traveller 50-59 years old 95% Hotel perfect, but very noisy at night from outside. 10 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 90% All ok but no air conditioning 10 month(s) ago
  • Room

    4  / 5
    4 / 5

    Cleanliness

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5

    Easy check in

Anonymous Leisure traveller 40-49 years old 60% Terrible 10 month(s) ago
  • Room

    1  / 5
    1 / 5

    There is no airconditioning and temperatures were very high when we stayed, and were unable to sleep at all. Very bad expeirence and very expensive! You should not treat hotel guests in that manner.

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 80% Just what we needed 10 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 92% I spent a good time in the hotel. A nice room, friendly staff and a good atmosphere in the whole hotel. 10 month(s) ago
  • Room

    4  / 5
    4 / 5

    Everything was clean. Friendly atmosphere.

  • Breakfast

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5

    It is a nice part of Saint-Malo. The hotel is very near to tourist attractions.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 100% Very comfortable, professional, well organized. 10 month(s) ago
  • Room

    5  / 5
    5 / 5

    Clean, compact.

  • Location

    5  / 5
    5 / 5

    Right in center of town; close to parking.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Super helpful Front Desk Staff.

Anonymous Leisure traveller 0-9 years old 84% Nice hotel in a great location. Lovely apartment. 11 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
McGirr Leisure traveller 70-79 years old 100% We came to St Malo 10 years ago and this was the place we wanted to revisit. Everything exceeded our wishes and our dreams. The staff at Les Marins were very well trained, excellent communicators and ran a very professional service. I was especially interested in observing them deal with some demanding guests, they were so polite! Highly recommend this wonderful hotel 11 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5

    fresh pastries, great variety of food on offer

  • Location

    5  / 5
    5 / 5

    So easy to walk to everything including the port, the Tourism Office, Casino, and everything IntraMural

  • Cleanliness

    5  / 5
    5 / 5

    extremely efficient cleaning staff, very pleasant as well

  • Service

    5  / 5
    5 / 5
Patty Robinson Leisure traveller 60-69 years old 96% It was delightful 11 month(s) ago
  • Room

    5  / 5
    5 / 5

    The location and room were perfect

  • Breakfast

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5

    It was very convenient

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Blake Roberts Leisure traveller 60-69 years old 80% Very nice 11 month(s) ago
  • Room

    4  / 5
    4 / 5

    Clean, well appointed

  • Breakfast

    4  / 5
    4 / 5

    Wide variety of offerings

  • Location

    4  / 5
    4 / 5

    Centre of town

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Elena V Leisure traveller 50-59 years old 95% Perfect short visit! Will recommend 11 month(s) ago
  • Room

    4  / 5
    4 / 5

    Small, compact, nicely decorated and confortable.

  • Location

    5  / 5
    5 / 5

    Perfect location to explore the walled city and beyond!

  • Cleanliness

    5  / 5
    5 / 5

    Clean, as it should be.

  • Service

    5  / 5
    5 / 5

    Great cordial staff

Anonymous Leisure traveller 60-69 years old 95% Nice, I only miss a iron 11 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Dawn Cotter Leisure traveller 60-69 years old 100% Very positive. Great location although parking was somewhat challenging. Otherwise lovely hotel. 11 month(s) ago
  • Room

    5  / 5
    5 / 5

    New bathroom. Great staff. Lovely seagull came to window for bread every night.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Lucy Leisure traveller 30-39 years old 100% Excellent short stay, friendly staff and great location! Will stay again! 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
PAT Leisure traveller 60-69 years old 90% Very good 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    The decoration and soft furnishings

  • Location

    5  / 5
    5 / 5

    Right in the centre

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    4  / 5
    4 / 5
Gregory Jones Leisure traveller 70-79 years old 96% Had a very enjoyable stay and would happily return. Would be nice if there was a lounge area as if arriving by Ferry at about 9.00, having to possibly walk around in the rain until 14.30 would be depressing. An afternoon/evening meal option would also be good 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    A very clean and comfortable room, only point was could do with 2 armchairs, 1 for each occupant

  • Breakfast

    5  / 5
    5 / 5

    Very good selection with helpful waitress

  • Location

    5  / 5
    5 / 5

    Good central location for the town and all the facilities

  • Cleanliness

    5  / 5
    5 / 5

    Room was spotless

  • Service

    5  / 5
    5 / 5

    Very helpful staff answered all questions

Chris Phillipson Leisure traveller 60-69 years old 96% Great location in old City. Very clean, quiet. 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Very clean and functional. The shower was very good. Quiet

  • Breakfast

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 30-39 years old 85% Terrible smell in stairs of fish
Very noisy room
Alot of money to have to clean yourself on departure

Apartment itself was nice and location good
1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Room was nice and bed comfortable but very noisy. Could hear constant banging from restaurant

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5

    Hairs in toilet and on bed

  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 100% Wonderful 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Chaffard Leisure traveller 20-29 years old 85% service et explication au top de la part de l'effectif 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Gary Bartelings Leisure traveller 50-59 years old 100% Just perfect 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Spacious, contemporary and clean.

  • Breakfast

    5  / 5
    5 / 5

    Choice, taste and location.

  • Location

    5  / 5
    5 / 5

    Right in the old town, loved it.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Check in was great and they couldn't have been more helpful.

Anonymous Leisure traveller 70-79 years old 100% Wonderful! Highly recommended and would stay there again. 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Clean, roomy, quiet, very comfortable bed.

  • Breakfast

    5  / 5
    5 / 5

    Everything! Nice variety and choices of breakfast items.

  • Location

    5  / 5
    5 / 5

    Just minutes away from everything in the lovely old city center.

  • Cleanliness

    5  / 5
    5 / 5

    Spotlessly clean!

  • Service

    5  / 5
    5 / 5

    Friendly, helpful staff.

Anonymous Leisure traveller 50-59 years old 100% Loved loved my stay ! Your personnel was very polite and helpful
Leticia booked me an appointment for Thalasso therapy, another time they helped me find a bus to go to Dinard, they also told me where the laundry Mary was
In all they were always ready to help
1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Clean and comfortable

  • Breakfast

    5  / 5
    5 / 5

    Loved the crepes and croissants

  • Location

    5  / 5
    5 / 5

    Very convenient location

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    5  / 5
    5 / 5

    Great service all the staff very attentive

Dalton Fenske Leisure traveller 20-29 years old 95% Small but modern with a nice bathroom and comfy bed 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Small but modern with a nice bathroom and comfy bed

  • Location

    5  / 5
    5 / 5

    Great location in the walled city

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    5  / 5
    5 / 5

    Staff was friendly and answered all questions

Anonymous Leisure traveller 50-59 years old 100% Reposant super 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 85% Perfect location 1 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
JohnM Leisure traveller 50-59 years old 92% Would be happy to come back here again. This was already a return trip! 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Small but Clean, windows x3, comfortable bed, bathroom well-designed with shelf space, good shower, etc.

  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Arthur Leisure traveller 50-59 years old 96% Overall, we enjoyed it very much. The hotel was comfortable, clean, and very well located. One small complaint: the room did not have enough pillows or soap, so we had to ask for more. That didnt feel luxurious. 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    The room was comfortable and clean.

  • Breakfast

    4  / 5
    4 / 5

    We liked that eggs were served one day (although not the other).

  • Location

    5  / 5
    5 / 5

    Great location in the historic area.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    The front desk staff members were excellent. They gave good advice and helped arrange taxis.

Anonymous Leisure traveller 50-59 years old 85% very relaxing 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    the space

  • Location

    5  / 5
    5 / 5

    next to everything

  • Cleanliness

    4  / 5
    4 / 5

    everything you needed

  • Service

    3  / 5
    3 / 5

    wifi

kurt Leisure traveller 50-59 years old 90% 2nd time visit 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 30-39 years old 90% Top, super emplacement 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Paola Leisure traveller 40-49 years old 90% Very good 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
Malcolm Wilson Leisure traveller 70-79 years old 93% Great 4 day weekend break with beautiful weather after first day. 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    Comfortable beds excellent bathroom But room a little small for 3 adult beds

  • Breakfast

    5  / 5
    5 / 5

    Even provided us with personal large tray breakfast when were the only guests in the hotel.

  • Location

    5  / 5
    5 / 5

    Very central once we found Grnde Rue. We entered Intro Munro’s by the wrong gate. A map with the booking would be helpful.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    All staff most polite and very helpful

GISSINGER Leisure traveller 60-69 years old 80% Hotel parfait, à l'exception de la dimension de la chambre; 3 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
Tina Leisure traveller 40-49 years old 97% A great overnight stay, I would definitely consider returning at the Hotel des Marins for both the quality of accommodation and excellent location in Saint-Malo - highly recommended. 3 year(s) ago
  • Room

    5  / 5
    5 / 5

    Very comfortable and well equipped, with a modern, functional bathroom

  • Breakfast

    5  / 5
    5 / 5

    Lovely breakfast, served with high quality local produce, in a nice, relaxed environment

  • Location

    5  / 5
    5 / 5

    Excellent location in Saint-Malo intra muros, everything at a short walking distance

  • Cleanliness

    5  / 5
    5 / 5

    I found the hotel overall very clean, the room also spotless

  • Service

    5  / 5
    5 / 5

    The staff was very kind and spoke English (as my French needs lots of improvement...)

Anonymous Business traveller 30-39 years old 83% Saint Malo is lovely; the hotel is nicely decorated and the rooms are clean. I would recommend it and go back when I am in Saint Malo 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    Only downside was the sizer (too small) and no place to put a large suitcase

  • Breakfast

    4  / 5
    4 / 5

    It should have more sliced fresh fruit and perhaps some oats option

  • Location

    5  / 5
    5 / 5

    Lovely location

  • Cleanliness

    5  / 5
    5 / 5

    No complaints

  • Service

    3  / 5
    3 / 5

    The personal in the reception spoke poorly english and did not seem happy to take questions or help, with the exception of the night staff (the gentleman with tattoos, which I unfortunately do not recall the name) which had very good English understanding and an amazing willingness to help.

Caroline Leisure traveller 60-69 years old 97% Our second stay here and we will stay again. Thank you. 3 year(s) ago
  • Room

    5  / 5
    5 / 5

    Despite quite a compact room, there was everything we needed.

  • Breakfast

    5  / 5
    5 / 5

    Good choice of cold buffet and scrambled eggs.

  • Location

    5  / 5
    5 / 5

    Located right in the Centre of St Malo within easy access to the shops, restaurants and walks.

  • Cleanliness

    5  / 5
    5 / 5

    All public areas of the hotel were clean and the room was fresh and newly decorated.

  • Service

    5  / 5
    5 / 5

    We were welcomed on arrival.

Anonymous Leisure traveller 20-29 years old 73% Good but breakfast could have been improved for the price 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Breakfast

    2  / 5
    2 / 5

    No hot food!

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Azra Moiz Leisure traveller 50-59 years old 93% Good location and helpful friendly staff 3 year(s) ago
  • Room

    5  / 5
    5 / 5

    Very comfortable bed

  • Breakfast

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Mike Leisure traveller 60-69 years old 88% Enjoyed our stay. Lovely modern clean suite with good amenities. Great handy location 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 20-29 years old 96% Hôtel conforme à nos attentes ! Top 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Peter Franklin Leisure traveller 70-79 years old 84% Excellent hotel for short stay, competitively priced and ideal for a visit to the centre of Saint Malo 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    Comfortable and clean, good shower

  • Location

    5  / 5
    5 / 5

    In the heart of the intermuros

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5

    Pleasant helpful staff

Anonymous Leisure traveller 40-49 years old 92% Very good, really nice ladies at the desk too. 3 year(s) ago
  • Room

    5  / 5
    5 / 5

    Clean, neat and quiet

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
JR Business traveller 30-39 years old 97% Everything was good except for the noise outside my window. Since I stayed 4 nights I thought there may have been consideration to where I was placed. From experience from booking on 3rd party sites it seems as though you are often given the rooms beside an elevator, work out area or high traffic. As is probably the case with me being placed beside the loud, open late pub. 3 year(s) ago
  • Room

    5  / 5
    5 / 5

    The room was great but the location of the room was not. I was on the second floor with a street window,but there was a pub right beside it that was open until 3am. It was frustrating because I was there for work. Never got to sleep until after 3am and was up by 7am. I was tired every day. The room itself was great.

  • Breakfast

    5  / 5
    5 / 5

    It had local French food.

  • Location

    5  / 5
    5 / 5

    Perfect location for being in the heart of the walled village.

  • Cleanliness

    5  / 5
    5 / 5

    Very clean rooms and eating areas.

  • Service

    5  / 5
    5 / 5

    House keeping was very nice. Breakfast was always restalked with a variety of options and front desk was very helpful.

Anonymous Leisure traveller 70-79 years old 88% Nice hotel and fun city. 3 year(s) ago
  • Room

    5  / 5
    5 / 5

    Great location.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Business traveller 50-59 years old 96% excellent 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Lynda Sullivan Leisure traveller 70-79 years old 90% We enjoyed our stay at the hotel. The staff were pleasant and extremely helpful. 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    There was no mirror in the bedroom. We were told that the battery in the safe needed replacing, but no one came to do this.

  • Breakfast

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 100% Just fabulous! Everyone was great, the room was great, city access was perfect. Just a wonderful experience 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 100% Great hotel, great location. Superb newly refurbished good sized rooms. Excellent shower and bathroom. 3 year(s) ago
  • Room

    5  / 5
    5 / 5

    Good size, clean, modern and stylish

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    5  / 5
    5 / 5

    Polite staff

André Lehner Business traveller 80-89 years old 97% Every body was very kind with us. 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Simon Lidbury Leisure traveller 40-49 years old 87% Our second visit to your hotel, we will be back next time. 4 year(s) ago
  • Room

    3  / 5
    3 / 5

    Full length mirror. Larger towels. Extra pillows without request.

  • Breakfast

    4  / 5
    4 / 5

    Great choice. Loved being able to boil my own eggs!

  • Location

    5  / 5
    5 / 5

    Very central.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Staff were excellent

Anonymous Leisure traveller 50-59 years old 80% Overall a very enjoyable stay 4 year(s) ago
  • Room

    4  / 5
    4 / 5

    New hotel very clean and tidy

  • Breakfast

    4  / 5
    4 / 5

    Good selection of foods

  • Location

    5  / 5
    5 / 5

    Very good location for sight seeing in the old city

  • Cleanliness

    4  / 5
    4 / 5

    Clean and tidy

  • Service

    4  / 5
    4 / 5

    Friendly staff

Patrick Frankum Leisure traveller 60-69 years old 83% Very Good overall. If you would permit me a few observations here in the survey. A bag for dirty laundry would be helpful The safe is located too low in the wardrobe and drinking water would be appreciated. 4 year(s) ago
  • Room

    4  / 5
    4 / 5

    the new refit is a quality provision

  • Breakfast

    3  / 5
    3 / 5

    Additional hot dishes such as bacon sausages and cooked eggs

  • Location

    5  / 5
    5 / 5

    close proximity to the main walled entrances making transfer from the port side carparks easy

  • Cleanliness

    4  / 5
    4 / 5

    Some of the refit works in progress prevented this rating from being excellent

  • Service

    5  / 5
    5 / 5

    I am a repeat customer and it is the warm and friendly service that brings me back. My party was with Brittany Ferries and we always insist to have your have your hotel

Robert Barnes Leisure traveller 50-59 years old 56% Extremely poor, the receptionist said that she would speak to the manager - but we did not get any feedback or comment when we checked out. It was also poor that the hotel did advise us when we booked about the parking restrictions, we were on the Condor ferry the next morning which left at 8am and the first bus left for the park and ride at 8am, I would have booked another hotel if I had known 4 year(s) ago
  • Room

    1  / 5
    1 / 5

    we booked a superior room which looked lovely on the website, however the reality was awful. our room was cold, the heater barely worked, there was mould in the bathroom, the curtain did not close properly and was hanging down at one end and the room was small which was ironic because when I went to reception to complain the receptionist said that the room was classed as superior because it was above a certain size. I was told that if I had come and complained earlier they might have been able to move me to another room, but that would have meant that someone else who had paid for a superior room would have had our inferior one. The sound proofing was also poor, there was no mini-fridge, no glasses just thin plastic beakers - all of these facilities we had in a standard room in a nearby hotel two days earlier.

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    3  / 5
    3 / 5
Rich Paleschi Leisure traveller 40-49 years old 84% The staff were really friendly and the hotel is in the heart of st Malo. The hotel room was a little mouldy but big and very grand. I'd definitely recommend for the price. 4 year(s) ago
  • Room

    4  / 5
    4 / 5

    Big and well furnished

  • Location

    5  / 5
    5 / 5

    Really central

  • Cleanliness

    4  / 5
    4 / 5

    Good

  • Service

    5  / 5
    5 / 5

    Lovely staff. Very helpful

Colin Rees Leisure traveller 70-79 years old 83% As ever the hotel and staff were very good. I like staying at this hotel 4 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 67% Pleasant stay. Usually would choose somewhere a little more modern and luxurious but was ok. 4 year(s) ago
  • Room

    3  / 5
    3 / 5

    Decor a little drab and tired. Room hot as no aircon but noisy with window open (motorbikes and people shouting late at night). No fridge which was disappointing.

  • Location

    4  / 5
    4 / 5

    Central and all of St Malo easy to walk to. But noisy into early hours of the morning.

  • Cleanliness

    4  / 5
    4 / 5

    Clean on the whole. Corners of the room could do with some attention.

  • Service

    3  / 5
    3 / 5

    Staff on reception friendly. Breakfast staff a little brusque.

  • Breakfast

    4  / 5
    4 / 5

    Good selection of buffet breakfast options. Lovely bread and jams. Orange juice a bit cheap and coffee from machine not very nice.

Anonymous Leisure traveller 60-69 years old 83% Our stay at the Louvre was ideal for our short break.
Staff were helpful and friendly.
Location was ideal for our needs.
We would happily return to the Louvre.
4 year(s) ago
  • Room

    4  / 5
    4 / 5

    Comfortable bed.

  • Location

    5  / 5
    5 / 5

    Ideal

  • Cleanliness

    4  / 5
    4 / 5

    The bedroom floor could have been cleaner.

  • Service

    4  / 5
    4 / 5

    We really didn't need to use all of the facilities on offer.

  • Breakfast

    4  / 5
    4 / 5

    Good selection of food on offer. Restaurant was very clean. Maybe the egg timers could have been more obvious.

MacBean Leisure traveller 70-79 years old 80% Very good. Padking outside walls was close. 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
John Willatts Leisure traveller 70-79 years old 83% Very friendly clean hotel in great location 5 year(s) ago Dear Madam, dear Sir,
We are delighted to read that you had a great time in Saint-Malo.
We hope to see you again.
Kind regards,
Emeline, Front office manager.
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5

    We left a pair of trainers in the room and were emailed to ask it if we would like them posted to us . Also we asked about gluten free toast for breakfast and it was provided !

  • Breakfast

    4  / 5
    4 / 5

    Scrambled eggs were cooked to perfection ( not over cooked ) Also we were provided with gluten free toast for my partner.

Anonymous Leisure traveller 70-79 years old 96% Very restful and enjoyable stay at the Hotel du Louvre 5 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 73% The bathrooms could do with updating as very old fashioned 5 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
corina griffin Leisure traveller 40-49 years old 93% Delightful experience 🙂 5 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5

    Spotless

  • Service

    4  / 5
    4 / 5

    Overall very kind, friendly and polite. All perfect apart from the fact that receptionist failed to order taxi to the airport for my daughter.

  • Breakfast

    4  / 5
    4 / 5

    Good quality food and drink, reasonable selection

Gareth Rhys Jones Leisure traveller 70-79 years old 73% Always stay here to catch ferry. Parking a bit of a nightmare, but hotel ideally situated. 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    3  / 5
    3 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
Eric Leisure traveller 60-69 years old 83% Very good. Great location for one night stay before getting the ferry. 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 57% decepcionante no volvería 5 year(s) ago
  • Room

    2  / 5
    2 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    2  / 5
    2 / 5
  • Service

    2  / 5
    2 / 5
  • Breakfast

    4  / 5
    4 / 5
Angus Leisure traveller 60-69 years old 83% We were very happy with the hotel and its location. We would stay again and recommend it to others. 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
Bernie Leisure traveller 50-59 years old 100% thoroughly enjoyed our stay- delightful hotel with lots of character- would definitely stay there again 5 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 88% Nice room in a great location. 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 77% Very enjoyable stay in St Malo, but hotel was very noisy at night and in need of decoration. 5 year(s) ago
  • Room

    2  / 5
    2 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 60% Room smallest and Bath room non confortable. 5 year(s) ago
  • Room

    1  / 5
    1 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    3  / 5
    3 / 5
Anonymous Leisure traveller 50-59 years old 92% The hotel staff was exceptional 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 90% Very nice place to explore Saint-Malo 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 84% Very ggod, the staff ont he reception were very friendly and helpful - spoke very good English too 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5

    We were very touched by the deliver of chocolates on the day of our arrival

Anonymous Leisure traveller 50-59 years old 100% The location is really good. Clean, comfortable good service. Very recomendable 5 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 80% hotel has a very gd locationoo 5 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 30-39 years old 88% Very friendly and helpful staff 5 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
janet foxley & roma broom Leisure traveller 60-69 years old 93% Exceptional customer service from all staff. The dining room manageress was so helpful, kept food topped up and fresh and made sure all tables, food and machines and kitchen were exceptionally clean 6 year(s) ago
  • Room

    4  / 5
    4 / 5

    this was standard room so would not expect top level luxury

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 87% short but very pleasant stay 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 20-29 years old 83% Ok, people in the front stage is nice and met all our needs. The breakfast is easy and good, the location is good with a lot of restaurants near by. 6 year(s) ago
  • Room

    3  / 5
    3 / 5

    I really don't like the bed with a line

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 60% Good room , internet to slow 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    2  / 5
    2 / 5
Glenn Duquemin Leisure traveller 50-59 years old 92% Very good , would recommend it to friends 6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
NEWNHAM Leisure traveller 60-69 years old 97% WE WERE ALLOWED TO LEAVE OUR LUGGAGE AT 8.45AM, TILL OUR ROOM WAS READY.THE LADY AT RECEPTION WAS FRIENDLY AND HELPFUL, AND WE WERE TOLD WE COULD GET INTO OUR HOTEL ROOM AT 2PM AFTER OUR LUNCH. WE WERE SURPRISED HOW SPACIOUS OUR ROOM WAS WITH LARGE ENSUITE AND LARGE DOUBLE BED WITH TEA MAKING FACILITIES. AND VERY CLEAN. 6 year(s) ago
  • Room

    5  / 5
    5 / 5

    SPACIOUS AND LARGE COMFORTABLE BED.

  • Location

    5  / 5
    5 / 5

    CONVENIENT AND NEAR TO FERRY AND BARS, SHOP'S ETC.

  • Cleanliness

    5  / 5
    5 / 5

    VERY CLEAN.

  • Service

    5  / 5
    5 / 5

    HELPFUL AND POLITE.

  • Breakfast

    4  / 5
    4 / 5

    ALTHOUGH THERE WAS NO COOKED BREAKFAST, WE HAD LOVELY CROISSANT, CEREAL, TEA, ORANGE JUICE AND FRUIT.

Anonymous Leisure traveller 60-69 years old 87% We thoroughly enjoyed our stay. The members of staff were all very friendly and helpful. 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 20-29 years old 88% Overall satisfied and recommend it 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 20-29 years old 97% Perfect location, spacious rooms 6 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 80% Good value and location 6 year(s) ago
  • Room

    4  / 5
    4 / 5

    Shower very difficult to access, tiny bathroom

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 93% Very pleasant stay. Excellent location and very nice staff. 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 20-29 years old 84% Pleasant stay. Good location 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 88% Saint Malo is very unique & your hotel was a great base to explore the city 6 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5

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