Customer reviews

Very comfortable beds and room size. Beautiful views!

Loved the views of the Golfe.

Reception staff very helpful.

Clean and modern

Buffet style breakfast with lots of choice. When items were running out they were quickly replaced

Being in the centre of St Malo

My room and bathroom were very clean

Staff were approachable and helpful

Staff very helpful

Great to be in the old town, with parking

Bright and modern

Good choice, but would have liked some gluten free bread.

Central location

Very clean and fresh paint

Helpful team

This room needs ventilation. It was very uncomfortable and way too hot. The showers were nice though

It seemed expensive.

Very helpful staff at front desk

Lovely and clean with a big bathroom. Temperature was a touch warm though.

Scrambled eggs and fruit not replenished. Left empty.

Spacious, modern, very clean!

Great coffee, good variety

Close to everything!

Bathrooms

The bed was big, I liked it. The room was very comfortable and tidy.

Top location!

Clean and tidy

Bang in the city heart

Nice to be able to lock bicycles securely at the back

Clean better the room before arrival; there were medicinals in the bin and the wardrobe had a terrible smell: we didn't use it, it was impossibile to stand.

The food and drink are ok but often there's the need to ask for something not available (croissant) or not working (coffee machine). Understaffed.

The wardrobe shouldn't smell of the previous customer's armpit.

One of the guy at the desk can't do the job; the waitress in the morning is by herself and for this reason she's obviously too anxious.

Cleanliness

Central

Easy check in

There is no airconditioning and temperatures were very high when we stayed, and were unable to sleep at all. Very bad expeirence and very expensive! You should not treat hotel guests in that manner.

Everything was clean. Friendly atmosphere.

It is a nice part of Saint-Malo. The hotel is very near to tourist attractions.

Clean, compact.

Right in center of town; close to parking.

Super helpful Front Desk Staff.

fresh pastries, great variety of food on offer

So easy to walk to everything including the port, the Tourism Office, Casino, and everything IntraMural

extremely efficient cleaning staff, very pleasant as well

The location and room were perfect

It was very convenient

Clean, well appointed

Wide variety of offerings

Centre of town

Small, compact, nicely decorated and confortable.

Perfect location to explore the walled city and beyond!

Clean, as it should be.

Great cordial staff

New bathroom. Great staff. Lovely seagull came to window for bread every night.

The decoration and soft furnishings

Right in the centre

Very clean

A very clean and comfortable room, only point was could do with 2 armchairs, 1 for each occupant

Very good selection with helpful waitress

Good central location for the town and all the facilities

Room was spotless

Very helpful staff answered all questions

Very clean and functional. The shower was very good. Quiet

Room was nice and bed comfortable but very noisy. Could hear constant banging from restaurant

Hairs in toilet and on bed

Spacious, contemporary and clean.

Choice, taste and location.

Right in the old town, loved it.

Check in was great and they couldn't have been more helpful.

The view and it was peaceful.

Clean, roomy, quiet, very comfortable bed.

Everything! Nice variety and choices of breakfast items.

Just minutes away from everything in the lovely old city center.

Spotlessly clean!

Friendly, helpful staff.

Clean and comfortable

Loved the crepes and croissants

Very convenient location

Very clean

Great service all the staff very attentive

Small but modern with a nice bathroom and comfy bed

Great location in the walled city

Very clean

Staff was friendly and answered all questions

Small but Clean, windows x3, comfortable bed, bathroom well-designed with shelf space, good shower, etc.

The room was comfortable and clean.

We liked that eggs were served one day (although not the other).

Great location in the historic area.

The front desk staff members were excellent. They gave good advice and helped arrange taxis.

the space

next to everything

everything you needed

wifi

Comfortable beds excellent bathroom But room a little small for 3 adult beds

Even provided us with personal large tray breakfast when were the only guests in the hotel.

Very central once we found Grnde Rue. We entered Intro Munro’s by the wrong gate. A map with the booking would be helpful.

All staff most polite and very helpful

Very comfortable and well equipped, with a modern, functional bathroom

Lovely breakfast, served with high quality local produce, in a nice, relaxed environment

Excellent location in Saint-Malo intra muros, everything at a short walking distance

I found the hotel overall very clean, the room also spotless

The staff was very kind and spoke English (as my French needs lots of improvement...)

Only downside was the sizer (too small) and no place to put a large suitcase

It should have more sliced fresh fruit and perhaps some oats option

Lovely location

No complaints

The personal in the reception spoke poorly english and did not seem happy to take questions or help, with the exception of the night staff (the gentleman with tattoos, which I unfortunately do not recall the name) which had very good English understanding and an amazing willingness to help.

Despite quite a compact room, there was everything we needed.

Good choice of cold buffet and scrambled eggs.

Located right in the Centre of St Malo within easy access to the shops, restaurants and walks.

All public areas of the hotel were clean and the room was fresh and newly decorated.

We were welcomed on arrival.

No hot food!

Very comfortable bed

Comfortable and clean, good shower

In the heart of the intermuros

Pleasant helpful staff

Clean, neat and quiet

Central

The room was great but the location of the room was not. I was on the second floor with a street window,but there was a pub right beside it that was open until 3am. It was frustrating because I was there for work. Never got to sleep until after 3am and was up by 7am. I was tired every day. The room itself was great.

It had local French food.

Perfect location for being in the heart of the walled village.

Very clean rooms and eating areas.

House keeping was very nice. Breakfast was always restalked with a variety of options and front desk was very helpful.

Great location.

There was no mirror in the bedroom. We were told that the battery in the safe needed replacing, but no one came to do this.

Good size, clean, modern and stylish

Central

Very clean

Polite staff

Full length mirror. Larger towels. Extra pillows without request.

Great choice. Loved being able to boil my own eggs!

Very central.

Staff were excellent

New hotel very clean and tidy

Good selection of foods

Very good location for sight seeing in the old city

Clean and tidy

Friendly staff

the new refit is a quality provision

Additional hot dishes such as bacon sausages and cooked eggs

close proximity to the main walled entrances making transfer from the port side carparks easy

Some of the refit works in progress prevented this rating from being excellent

I am a repeat customer and it is the warm and friendly service that brings me back. My party was with Brittany Ferries and we always insist to have your have your hotel

we booked a superior room which looked lovely on the website, however the reality was awful. our room was cold, the heater barely worked, there was mould in the bathroom, the curtain did not close properly and was hanging down at one end and the room was small which was ironic because when I went to reception to complain the receptionist said that the room was classed as superior because it was above a certain size. I was told that if I had come and complained earlier they might have been able to move me to another room, but that would have meant that someone else who had paid for a superior room would have had our inferior one. The sound proofing was also poor, there was no mini-fridge, no glasses just thin plastic beakers - all of these facilities we had in a standard room in a nearby hotel two days earlier.

Big and well furnished

Really central

Good

Lovely staff. Very helpful

Decor a little drab and tired. Room hot as no aircon but noisy with window open (motorbikes and people shouting late at night). No fridge which was disappointing.

Central and all of St Malo easy to walk to. But noisy into early hours of the morning.

Clean on the whole. Corners of the room could do with some attention.

Staff on reception friendly. Breakfast staff a little brusque.

Good selection of buffet breakfast options. Lovely bread and jams. Orange juice a bit cheap and coffee from machine not very nice.

Comfortable bed.

Ideal

The bedroom floor could have been cleaner.

We really didn't need to use all of the facilities on offer.

Good selection of food on offer. Restaurant was very clean. Maybe the egg timers could have been more obvious.

We left a pair of trainers in the room and were emailed to ask it if we would like them posted to us . Also we asked about gluten free toast for breakfast and it was provided !

Scrambled eggs were cooked to perfection ( not over cooked ) Also we were provided with gluten free toast for my partner.

Spotless

Overall very kind, friendly and polite. All perfect apart from the fact that receptionist failed to order taxi to the airport for my daughter.

Good quality food and drink, reasonable selection

We were very touched by the deliver of chocolates on the day of our arrival

this was standard room so would not expect top level luxury

I really don't like the bed with a line

Despite limited written instructions the 'egg-boiler' is far from user-friendly as no mention of the temperature needed on the dial, leading to wasted raw/undercooked eggs. Perhaps supply of pre-boiled cold eggs to eat with the cheese & ham would be easier all round.

SPACIOUS AND LARGE COMFORTABLE BED.

CONVENIENT AND NEAR TO FERRY AND BARS, SHOP'S ETC.

VERY CLEAN.

HELPFUL AND POLITE.

ALTHOUGH THERE WAS NO COOKED BREAKFAST, WE HAD LOVELY CROISSANT, CEREAL, TEA, ORANGE JUICE AND FRUIT.

Right in the heart of the town

Shower very difficult to access, tiny bathroom

Bathroom and toilet rather small

Could not be better

We booked 2 rooms, paid the same price for the rooms, one had recently been refurbished the other had not! Our room was tired, with damage to wall coverings, there were cracked tiles in the bathroom with mould and similar staining around the edges of some tiles. Our room was close to the stairs and lift - the sound proofing on our room was totally inadequate.

Modern and clean. Kettle helps.

Great location centre of town

Very Clean

Polite responsive and with smile

Receptionist a bit impolite

The information about the town should be translated in English. More teabags and sugar in the room, please

The room was a bit scrappy - ie large mark on wall from splash, Large rip on corner of wall paper around bathroom.

Nicely Positioned

Bathroom is too old!

Parking was promised, but was full.