Customer reviews

Room was lovely and functional but a bit too small.

Hotel in city centre, close to all local amenities.

Room was clean and so was rest of the hotel.

Staff were very helpful and friendly.

Just bit short of space in ensuite

Bit expensive at 16 euros

Excellent room

Perfect for st malo

Very clean

Excellent service

Check your rooms carefully and treat them properly before renting them to costumers.

Lots of Bedbugs

A refund proposal would have been a decent answer to my request.

Eggs were very runny.. Croissant basket was always low. Each morning, only two croissants were in the basket.

Room was a bit too warm and opening the window was too noisy

Staff was very kind and helpful especially appreciated the luggage storage

Had everything I needed but I don't think an upgrade was worth the money as it seemed quite lacking in decor.

Out of the way. Liked the quiet street Nit far from the tourist agency.

Very clesn

Very friendly and heloful

The staff was exceptional and made sure we had everything we needed and wanted.

A little small to enjoy a multi day stay

Right in heart of the city and easy to walk to sights

Really helpful staff on reception

Maybe fresher proper croissants

Tiny but very well designed. Excellent use of space.

Warm greeting upon arrival; excellent bike storage

I found the room very comfortable, however, things can always be improved. I would have preferred a slightly smaller bed, so there was more room around it. And I would rather have had a chest of drawers next to the wardrobe, instead of the small cupboard.

More fresh fruit would have been welcome - perhaps some slices of melon, or a simple fresh fruit salad (as opposed to the tinned fruit salad on offer). I also always like a nice dark bread, perhaps a spelt, rye or buckwheat.

Ok, not great for the price

Great location

Fantastic location and very friendly and helpful staff.

Nice room, clean, bathroom great , hot water et.

What more could we want, exactly where we wanted to be.

Clean, tidy, kettle, etc great

Reception gave us the wake up call we asked for, great.

Convenient to the historic city and close to the ferry terminal, which was how we arrived in Sant-Malo.

Perfect location. Good room. Nice breakfast

Nice modern room but a bit too small

amazing!!!

The staff was not so nice

A fridge would have been nice.

No need to change towels for a two-day stay nor to go into room when hanger said not.

Overall cleanliness was not good and needed extra toilet paper etc.

Great location close to everything we needed to do.

Floor did not feel clean, sponge was dirty.

Front desk staff in the evening did not like receiving questions and requests.

Central

There was not enough choice of fresh fruit and different breads.

Provide beach towel for swimmers - on request . Make availability known.

Pas de clim

Clean, modern and very comfortable. Slightly awkward shape due to being a corner room & space taken out for the bathroom.

Perfect location Intra Muros

Spotless

All staff friendly & helpful

Excellent choice

It was on the small size but everything else was fine

Right in the centre of the Old Town - perfect

Very well presented, bathroom was esp clean

Check ion and out was good, breakfast staff great. not other real interactions

Could have had air con

Better quality croissants etc and readily available decaf coffee would improve score for us.

Kevin is excellent! Very warm and attentive to our needs. All of the staff were very friendly!

Nice selection of good food.

Put fridge and air conditioning

Free fresh water for improving

Clean and spacious, with a beautiful window view.

Excellent on duty staff, very helpful.

Pleasant room very clean and nice bedding. Just found the room a little on the small side.

Perfect

Very clean

Staff extremely pleasant and friendly

Ideally situated

Clean and comfortable

In the centre of town

Very helpful receptionists

Excellent choices

The room was immaculately clean and comfortable. The staff were very polite and friendly and helpful.

It was perfectly situated for the town

Spotless

The staff went above and beyond to be helpful

The breakfast was very fresh with local produce

perfect for a weekend stay

The room was very small but quite clean and well appointed. It is very loud with the windows open as the noise from the street carries up to the windows.

Good clean room we just found the bed a little uncomfortable

Good location in the walls of St. Malo

Both bedroom and bathroom were clean and tidy

Good welcome at reception

Comfortable and light

Perfect in the old town

Could not fault

All staff friendly

Good variety

Needs a table and chairs

Shortage of hot items

Fabulous room, clean, well appointed and spacious

Great location

Cannot fault

Your staff were friendly, great English speakers and attentive to our needs

Loved the far Breton!

It was a bit small!

Comfortable room well cleaned everyn day

Slightly difficult to find hotel

Comfortable, clean, excellent bathroom, excellent sound proofing

Well placed for car parks by the harbour, and easy reach of an excellent pub and so many restaurants

No issues

Charming staff

Clean and well appointed

Very convenient location to parking, shopping, restaurants and bars.

Clean and tidy.

Helpful staff, especially Diana

Plenty to start the day off in the buffet!

The room was extremely well organized. To make it perfect - a place to hang the hand towels

Great access to the old town and to the gates to come and go

All good

Friendly helpful staff and so professional and approachable looking in there striped shirts.

Good coffee and food variety. GF bread when requested. Food was all standard and OK.

Noise from street below

Very pleasant and helpful staff

Unfortunately room very hot. In full sun for part of day and noisy at night when windows had to be open to cool.

Apart from noise at night location very good.

Towels could have been changed.

Reception and staff good.

Eggs could have been warmer.

Clean , modern finish

Excellent central Location

Very friendly fro t desk

We chose the wrong time of year to visit you but it coincided with a birthday celebration. The room was fine but due to being mid summer it was noisy and not well ventilated.

Anywhere in the old city is good for us.

Excellent, with the exception of the shower not draining properly which could cause you a problem if it overflowed.

All you staff were excellent, and their ability to communicate in English made life simple for us.

Although comfortable, it was a little small

Very good location for what we wanted to do and see

I would have liked a mini fridge to store food & drinks. There was no air conditioning. But the room was clean and well appointed.

Wonderful location in Saint Malo. Easy to find the hotel but the streets in the old city are hard to drive in.

We broke some glass in the bathroom floor and there was blood from our cut. We left a note to vacuum the next day, which they did, though missed a few pieces of glass. But they did not wash the floor. Besides that it was very clean.

The room was comfortable, welcoming and quiet. Thank you so much.

It was convenient for the Port and in a very beautiful area

The room was spotlessly clean, thank you

Absolutely lovely and staff helpful and friendly.

No shower gel and a defective shower head

The room was excellent, but a little small.

Clean, spacious, and had great amenities!

Easy to walk to other Intra-Muros locations

Great sized room

Intro Muros, close to ramparts and restaurants

More hot choices

Very nice, modern, cozy room

Super central in the heart of intra muros

Spotless

Good selection on bread, pastries etc however only scrambled eggs and beans for the hot section. Maybe adding a rapid egg cooker will be nice.

Very warm

Very comfortable.

Good location in the old town.

Everything was clean and tidy.

Friendly staff.

Limited choice.

Very good reception , and breakfast

All very well presented

Very convenient for the ferry

The room was very small

The fruit was nog fresh

Great service from Soventha. His customer service and skills are excellent. He is an asset to your hotel. No request was too large for him.

Very comfortable and met all my requirements

Close to Gare Maritime and within the walls. Perfect!

Clean

Staff were helpful, but apart from check in I required no service

Employees were polite and helpful but it was the first time in my life where I found out from the information in the room that on my way out I'd have to do cleaning or I'd be charged more. This policy of the hotel is a first (and I travel the world for work and pleasure, never seen this before). Then I was told that with booking.com this was included, but this was nowhere mentioned in the flat itself. Also, while it was advertised as a place with parking, we were then told upon arrival that the parking is not for big cars- which should have been made clearer.

nice location, nice apartment and nice college

Très confortable

Intra-muros

More room, too small for two

Perfect location

Perfect cleanliness

Good

The room with a bathtub made me feel really happy!!!

Perfect location to visit anywhere in the city.

The staff was really friendly and nice.

Toilets were not clean

Excellent clean room with superb facilities

Great location in the heart of the old city

Friendly staff always ready to help with any enquiries

Perfect way to start the day

The staff was so helpful especially Diana. Our room was big and comfortable and the location was very central.

Very central location

Unfortunately we had a view of the car park and offices

Great central location

Well equipped and stylish