Independent reviews by Customer Alliance
What is Customer Alliance Certificate?
Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.
How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.
Average rating
Customer Alliance
89%
Agoda
93%
Booking.com
83%
Despegar.com
84%
Expedia
84%
Facebook
60%
Google
84%
HolidayCheck
82%
Hotel.de
81%
Hotels.com
84%
HRS
86%
Petit Futé
66%
Travelocity
80%
Yelp
100%
Zoover
76%
Rating criterias
Room
Location
Cleanliness
Service
Breakfast