Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction Index

85%

5807 reviews on 14 portals

Average rating

Customer Alliance 89%
Agoda 91%
Booking.com 83%
Despegar.com 84%
Expedia 84%
Google 84%
HolidayCheck 82%
Hotel.de 81%
Hotels.com 84%
HRS 86%
Petit Futé 82%
Travelocity 80%
Yelp 100%
Zoover 76%

Rating criterias

4.16 / 5
Room
4.2  / 5
4.72 / 5
Location
4.7  / 5
4.47 / 5
Cleanliness
4.5  / 5
4.46 / 5
Service
4.5  / 5
4.23 / 5
Breakfast
4.2  / 5
Simone Roberts Leisure traveller 30-39 years old 100% Lovely stay. Very happy with the hotel, location, cleanliness, good quality bed, friendly staff. We would definitely stay again! 6 day(s) ago Dear guest,
We warmly thank you for your review and are delighted to have made your stay a pleasant one.
Your encouragement were shared to the hotel's team, so that they are aware that their daily efforts contribute to meeting your expectations and your satisfaction.
We are looking forward to welcoming you again soon.
Les Marins's team
  • Room

    5  / 5
    5 / 5

    Premium room was great size. Everything was clean. Bathroom was big, clean. Great shower.

  • Location

    5  / 5
    5 / 5

    Perfect location within the walls of Saint Malo. Very easy to pop back to room during walking around Saint Malo

  • Cleanliness

    5  / 5
    5 / 5

    Everything was clean - felt very comfortable and didn’t feel as though I needed to wipe everything myself

  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 90% Belle et reposante 24 day(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Clive Jenkins Leisure traveller 70-79 years old 100% Great hotel very friendly staff, have stayed before and will stay again. 1 month(s) ago Dear guest,
Thank you for this review! We hope to welcoming you again soon at the Hotel des Marins.
Regards,
Les Marins's team
  • Room

    5  / 5
    5 / 5

    Lovely room clean and perfect

  • Location

    5  / 5
    5 / 5

    Perfect location in the heart of St malo

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    5  / 5
    5 / 5

    Excellent

Anonymous Leisure traveller 40-49 years old 75% Sov godt 2 month(s) ago Dear Guest,
We are looking forward to welcoming you again for a futur stay.
Les Marins's team
  • Room

    4  / 5
    4 / 5

    God seng, rent og fint bad. Rolig.

  • Location

    3  / 5
    3 / 5

    Put 3, since this was a worktrip with pick-up 6 in the morning, so I did not check.

  • Cleanliness

    4  / 5
    4 / 5

    Room, hallway and reception looked clean

  • Service

    4  / 5
    4 / 5

    Did not really try. But smiling receptionist, who reccomended me som resturants nearby.

Anonymous Leisure traveller 60-69 years old 92% Very nice. Will come again 3 month(s) ago Dear guest,
We are glad to read that you enjoyed your stay.
Looking forward to welcoming you for a next visit.
Les Marins's team
  • Room

    5  / 5
    5 / 5

    Nice decoration. Good bed. Good space. Curtains are really blackouts.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5

    Not required

  • Breakfast

    4  / 5
    4 / 5

    The "pain complet" is not to a French standard. Slices of bread like Harrys one. I ate the baguette that was lovely

Anonymous Leisure traveller 30-39 years old 84% My overall experience in the hotel was good, comfortable and the location is really nice 4 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5

    It will be nice if they had more products gluten and lactose free

Brendan Leisure traveller 60-69 years old 90% Very good. 5 month(s) ago
  • Room

    4  / 5
    4 / 5

    Superior twin. Bit in the small side. No gap between beds . Very large bathroom though

  • Location

    5  / 5
    5 / 5

    Intramuros . Quiet.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5

    Nice welcoming reception . Good info and directions for restaurants.

Anonymous Leisure traveller 50-59 years old 96% Superb 5 month(s) ago Dear guest,
Thank you !
Les Marins's team
  • Room

    4  / 5
    4 / 5

    A little nosey, that's all

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5

    Great choice..

Z H Leisure traveller 40-49 years old 100% Perfect location and clean hotel 5 month(s) ago Dear guest,
Your comment goes straight to our hearts and we thank you for it.
Les Marins's team
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Paul Tursner-Upcott Leisure traveller 70-79 years old 100% We have stayed here many times and keep coming back which says it all really, we always look forward to our stay. 5 month(s) ago Dear guests,
It's a pleasure to welcome you, thank you for your loyalty!
Looking forward to your next visit,
Les Marins's team
  • Room

    5  / 5
    5 / 5

    Superb room, very clean and tidy

  • Location

    5  / 5
    5 / 5

    Could not wish for a better location, excellent

  • Cleanliness

    5  / 5
    5 / 5

    Very clean throughout

  • Service

    5  / 5
    5 / 5

    Lovely staff

  • Breakfast

    5  / 5
    5 / 5

    Great food, freshly made

Ewa Le Marquand Leisure traveller 70-79 years old 85% A good stay in a comfortable room. Staff were helpful and efficient. 6 month(s) ago Dear guest,
We are glad to read that our rooms offered you a comfortable stay in Saint Malo !
All your compliments are shared to our staff.
Les Marins's team
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5

    Very clean room and bathroom - excellent welcome.

  • Service

    4  / 5
    4 / 5

    The reception were welcoming and very helpful. Great front of house! Milk in room was out of date.:-(

Anonymous Leisure traveller 50-59 years old 85% A very good experience and we would definitely stay here again! If you could put a mini fridge in the rooms, that would be amazing. Thank you 😊 6 month(s) ago
  • Room

    4  / 5
    4 / 5

    We would have appreciated coffee and tea in the room (we did ask reception and they gave us some coffee but we had no milk)

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 95% Wonderful 6 month(s) ago
  • Room

    4  / 5
    4 / 5

    Very. Lean and comfortable ( just small)

  • Location

    5  / 5
    5 / 5

    Wonderful … close to everything yet it felt like we were in a Parisian neighbourhood

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Very friendly and helpful staff

Anonymous Leisure traveller 50-59 years old 85% Good. Nice play to stay. 6 month(s) ago Dear guest,
We are glad having be able to make your stay in Saint Malo pleasant.
We are waiting to see you again,
Les Marins's team
  • Room

    4  / 5
    4 / 5

    It was a good stay. The reception team were very good. The room was a strange shape and nowhere to put suitcases.

  • Location

    4  / 5
    4 / 5

    Very central and within St Malo walls

  • Cleanliness

    5  / 5
    5 / 5

    Lovely clean room

  • Service

    4  / 5
    4 / 5

    Very friendly reception staff

Anonymous Leisure traveller 0-9 years old 95% a very pleasant stay 7 month(s) ago Dear guest,
Thank you !
Les Marin's team
  • Room

    4  / 5
    4 / 5

    Clean, stylish and well-equipped - but lacking cutlery

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 84% Nice hotel in the heart of the city. Nice staff. Clean and comfortable rooms 7 month(s) ago Dear guest,
Thank you!
Les Marins's team
  • Room

    3  / 5
    3 / 5

    Would be good if there will be a refrigerator in the room

  • Location

    5  / 5
    5 / 5

    Good location in the heart of the city

  • Cleanliness

    5  / 5
    5 / 5

    The hotel was clean

  • Service

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5

    I think you should have more choices in breakfast, more vegetables, alternative milk etc.

Stephen Mead Leisure traveller 60-69 years old 95% Very pleasant - The staff are especially helpful and charming. A great location and I wish I had had the time to visit the spa. 7 month(s) ago Dear guest,
Thank you for your comment!
Les Marin's team
  • Room

    4  / 5
    4 / 5

    A functional and tidy room that could have had a few more little comforts like extra coffee pods and soft touches.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 88% Good overall. Will definitely stay at Hotel des Marins again. 7 month(s) ago
  • Room

    3  / 5
    3 / 5

    Room very small and no air conditioning

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Paul Leisure traveller 50-59 years old 100% Fantastic stay, bedroom was spotless and very comfortable. 7 month(s) ago Dear Sir,
Thanks a lot for your pleasant comment.
We're looking foward to seeing you again.
Sincerly
The General Manager
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5

    Everything was perfect.

  • Cleanliness

    5  / 5
    5 / 5

    Everything was perfect.

  • Service

    5  / 5
    5 / 5

    Everything was perfect.

Anonymous Leisure traveller 30-39 years old 90% Good. 7 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 100% nice and comfortable 7 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
MW Leisure traveller 60-69 years old 100% Good. I would stay there again 7 month(s) ago
  • Room

    5  / 5
    5 / 5

    comfortable, easy to find, easy access to restaurants and beach

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Gerald Leisure traveller 50-59 years old 96% It was very confortable. A hotel to recommend! 7 month(s) ago Dear guest,
We are glad to read that the hotel met all of your expectations for a pleasant stay!
Les Marn's team.
  • Room

    4  / 5
    4 / 5

    Nice funiture and bath

  • Location

    5  / 5
    5 / 5

    In the heart od the city

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 100% Smooth and comfortable and great location 8 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Maria Leisure traveller 40-49 years old 88% Nice hotel downtown, cozy, friendly and helpful staff, clean room and great breakfast 8 month(s) ago
  • Room

    4  / 5
    4 / 5

    Cleaning

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 100% Excellent and very sad it was only for 1 night. We will be back. 8 month(s) ago Madam,
We thank you for taking the time to share your experience.
Your comment means a lot to us and we hope to offer you the same experience on a future visit.
Les Marins's Team
  • Room

    5  / 5
    5 / 5

    Ultra clean and very rated fully decorated.

  • Location

    5  / 5
    5 / 5

    Location fantastic near the parking and all bars and restaurants.

  • Cleanliness

    5  / 5
    5 / 5

    10/10

  • Service

    5  / 5
    5 / 5

    Lovely service off the receptionist. Very helpful.

  • Breakfast

    5  / 5
    5 / 5

    Very good variety of continental food.

Anonymous Leisure traveller 50-59 years old 100% Really good, would highly recommend and definitely stay again. 8 month(s) ago
  • Room

    5  / 5
    5 / 5

    Bathroom - great size with plenty of shelves. Top class fittings.

  • Location

    5  / 5
    5 / 5

    Centre of Intra Muros but quiet as well insulated from sound

  • Cleanliness

    5  / 5
    5 / 5

    Very clean.

  • Service

    5  / 5
    5 / 5

    Lovely staff, helpful and friendly.

  • Breakfast

    5  / 5
    5 / 5

    Good value, lots of choice and someone on hand if you needed anything.

Anonymous Leisure traveller 50-59 years old 88% Very good 8 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
Sandrine Goodman Leisure traveller 50-59 years old 96% excellent 8 month(s) ago
  • Room

    5  / 5
    5 / 5

    Great staff, great apartment, but make sure you don't rent the top floor if you have a lot of luggage as there is no elevator.

  • Location

    5  / 5
    5 / 5

    amazing spot

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Akira Leisure traveller 50-59 years old 95% Very good 8 month(s) ago
  • Room

    4  / 5
    4 / 5

    clean

  • Location

    5  / 5
    5 / 5

    easy to access

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Raymond Prinsen Leisure traveller 50-59 years old 80% Great place, great location, nice staff 8 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5

    Lots of dust under bedside tables

  • Service

    3  / 5
    3 / 5

    Help with luggage would be nice. We had to go up and down the stairs 3 times...

Karina Leisure traveller 50-59 years old 100% Wonderful and we felt very welcome. The room was fabulous and comfortable 8 month(s) ago
  • Room

    5  / 5
    5 / 5

    Loved the spacious room and it was nice and quiet for sleeping.

  • Location

    5  / 5
    5 / 5

    Easy walk to the township and Parking on site was wonderful

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    We felt very welcome Thankyou

  • Breakfast

    5  / 5
    5 / 5

    The separate dining room set up for us. The fresh boiled eggs and freshly baked pasteries!

Joshua A. Leisure traveller 40-49 years old 92% Very pleased with our stay at this hotel and would happily recommend it to others. 9 month(s) ago Dear Joshua,

Thank you very much for devoting your time to writing this comment and for your kindness.

Hôtel des Marins Team
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5

    Close to great restaurants, shopping, and other activities.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    The staff members I interacted with were fantastic! Everyone I spoke to was very polite, professional and helpful.

  • Breakfast

    4  / 5
    4 / 5

    Good selection of breakfast foods and pleasant dining area.

James C Leisure traveller 50-59 years old 88% Mostly excellent, just the checkin experience caused issues. 9 month(s) ago
  • Room

    4  / 5
    4 / 5

    Nice large room

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    3  / 5
    3 / 5

    Reception service was poor. Asked us to pay again, when room was prepaid and also same fir breakfast

  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 88% Excellent except for the shower access and the coffee at breakfast. 9 month(s) ago
  • Room

    4  / 5
    4 / 5

    Good clean room. Small but perfectly adequate for our needs. Good WiFi. Shower access rather difficult because of installation, (door opens inwards, and there is very little room to get in and close it again. Last year's room didn't have this problem.)

  • Location

    5  / 5
    5 / 5

    Easy access to shops restaurants and beaches.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5

    Excellent, except for coffee. Coffee somewhat spoilt the breakfast. Went elsewhere for coffee the second morning.

Anonymous Leisure traveller 50-59 years old 76% Ok. Because the hotel is placed in a very good location 9 month(s) ago
  • Room

    3  / 5
    3 / 5

    Small room. No confortable to do anything except sleep and very hot and no fan or aire condition

  • Location

    5  / 5
    5 / 5

    The hotel are in a excepcional place

  • Cleanliness

    4  / 5
    4 / 5

    Ok

  • Service

    4  / 5
    4 / 5

    Good. Reception and cleaners

  • Breakfast

    3  / 5
    3 / 5

    More variety of food should be good. Fruit missing some small packs of mermelada,

Fabio Ferretti Leisure traveller 50-59 years old 100% An excellent price quality ratio in the heart of the historical Saint Malo. A best buy ! 9 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 96% I would definitely recommend and book again. The hotel is very clean, relaxed, friendly and well positioned. I really enjoyed our stay. 9 month(s) ago
  • Room

    5  / 5
    5 / 5

    So clean and a fantastic bathroom

  • Location

    5  / 5
    5 / 5

    Central but quiet

  • Cleanliness

    5  / 5
    5 / 5

    Friendly and helpful.

  • Service

    5  / 5
    5 / 5

    Happy friendly and efficient

  • Breakfast

    4  / 5
    4 / 5

    Good, no cooked food. A little pricey.

Anonymous Leisure traveller 60-69 years old 72% Location and staff great. Otherwise not good. 9 month(s) ago
  • Room

    2  / 5
    2 / 5

    Extremely small, uncomfortable beds, not air conditioning!!!

  • Location

    5  / 5
    5 / 5

    Very central in the beautiful old city.

  • Cleanliness

    4  / 5
    4 / 5

    The room wasn't 100% ckean.

  • Service

    5  / 5
    5 / 5

    Very helpful staff.

  • Breakfast

    2  / 5
    2 / 5

    Very basic.

Anonymous Leisure traveller 70-79 years old 96% Very enjoyable 9 month(s) ago
  • Room

    5  / 5
    5 / 5

    Clean and newly refurbed

  • Location

    5  / 5
    5 / 5

    Central in walled city

  • Cleanliness

    5  / 5
    5 / 5

    Perfectly clean

  • Service

    5  / 5
    5 / 5

    Staff very attentive

  • Breakfast

    4  / 5
    4 / 5

    Good value

E Seal Leisure traveller 70-79 years old 88% Very enjoyable visit had a great time 9 month(s) ago
  • Room

    4  / 5
    4 / 5

    Great hotel in centre of old city and nice staff

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 100% Excellent. I wish all hotels were like Hotel des Marins 10 month(s) ago
  • Room

    5  / 5
    5 / 5

    Beautifully clean room. Good size shower and good water pressure. Very helpful staff

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5

    So sparkling clean

  • Service

    5  / 5
    5 / 5
Suzanne Jackson Leisure traveller 60-69 years old 100% Fantastic 10 month(s) ago Madam Jackson,

We are delighted to have been able to meet all your expectations and look forward to welcoming you again for a future stay.

Les Marins Team
  • Room

    5  / 5
    5 / 5

    Very clean and had all the essentials needed. Very nice ambiance and unfussy. Very comfortable. Some milk in the room would have been nice though.

  • Location

    5  / 5
    5 / 5

    Easy access to everything and very close to parking.

  • Cleanliness

    5  / 5
    5 / 5

    Everything was clean and bright.

  • Service

    5  / 5
    5 / 5

    Nothing was too much trouble and friendly staff.

  • Breakfast

    5  / 5
    5 / 5

    Lots of variety and presented well. Lovely fresh food.

Terence Docherty Leisure traveller 60-69 years old 95% Very good 10 month(s) ago
  • Room

    4  / 5
    4 / 5

    Comfortable bed good shower

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    The staff were welcoming and helpful

Anonymous Leisure traveller 60-69 years old 100% Great location. Very good breakfast. Enjoyed being able to walk everywhere in the old town and on the beaches. 11 month(s) ago
  • Room

    5  / 5
    5 / 5

    Clean. Neat and made up well.

  • Location

    5  / 5
    5 / 5

    Being inside the town walls.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Gloria Davis Leisure traveller 70-79 years old 100% The friendliness of the staff and the good location contributed to us having a really lovely stay in St Malo 11 month(s) ago
  • Room

    5  / 5
    5 / 5

    Nicely decorated. Good size.Appreciated the tea/coffee facility Very clean

  • Location

    5  / 5
    5 / 5

    So close to all the restaurants and shops.Short walk to ferry to Dinard and bus station to various other places

  • Cleanliness

    5  / 5
    5 / 5

    It was spotless

  • Service

    5  / 5
    5 / 5

    All the staff were so helpful and kind .The gesture of some chocolates on the bed for my birthday was really appreciated.

  • Breakfast

    5  / 5
    5 / 5

    There was all that you needed. Nice to have some hot food (scrambled eggs) too

Anonymous Leisure traveller 60-69 years old 90% really good - excellent welcome and friendly staff 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    High floor - modern furnishings

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
Alan Leisure traveller 40-49 years old 95% Really good, helpful staff, great location 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Clive Jenkins Leisure traveller 70-79 years old 100% Lovely experience will stay again if visiting St Malo 1 year(s) ago Sir,
Thank you for sharing this pleasant feedback.
We are delighted to read that our hotel gave you complete satisfaction.
We hope to welcome you for a future stay in Saint Malo.
  • Room

    5  / 5
    5 / 5

    Very clean, everything you need

  • Location

    5  / 5
    5 / 5

    Right in the heart of Intro Muros

  • Cleanliness

    5  / 5
    5 / 5

    Room was spotless

  • Service

    5  / 5
    5 / 5

    Very friendly staff, excellent breakfast.

Rory Whelan Leisure traveller 50-59 years old 100% Fabulous 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Tom Liddell Leisure traveller 40-49 years old 95% Great! 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
cys Leisure traveller 50-59 years old 100% Excellent hôtel personnel à notre attention 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 84% Enjoyed our stay. 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    All looked new and clean, plenty of storage.

  • Location

    5  / 5
    5 / 5

    Great location in the centre of Saint Malo

  • Cleanliness

    4  / 5
    4 / 5

    Everything was clean

  • Service

    4  / 5
    4 / 5

    Friendly staff

  • Breakfast

    4  / 5
    4 / 5

    Good choice

Anonymous Leisure traveller 40-49 years old 100% Mostly excellent. But the noise from the bar at the end of the road with men singing loudly went on till after 2am... that was a shame. 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Doors opening out to the wonderful old Town streets... beautiful. Room very clean and modern.

  • Location

    5  / 5
    5 / 5

    Perfect location to get to the ramparts and central for eateries too.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 100% Love Celt hotel in great location 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 90% Very nice 1 year(s) ago
  • Room

    3  / 5
    3 / 5

    Space between door and bed

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Rachael Leisure traveller 30-39 years old 92% Clean, affordable hotel in an excellent location 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Jane Holmes Leisure traveller 60-69 years old 100% Would definitely stay there again. Staff very helpful. Couldn't fault it. Great lift too. Thank you. 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Lovely, big, clean room.

  • Location

    5  / 5
    5 / 5

    Central location, but very quiet, fabulous, near everything

  • Cleanliness

    5  / 5
    5 / 5

    Lovely bedding, scrupulously clean.

  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5

    Excellent choice of breads , cold meats, boil your own eggs, scrambled eggs, excellent coffee.

T Leisure traveller 0-9 years old 100% Comfortable room 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Very comfortable bed - clean - quiet - nice facilities

  • Location

    5  / 5
    5 / 5

    Close to ferry terminal

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Friendly staff on check in and check out

Anonymous Leisure traveller 20-29 years old 96% Super week-end 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 0-9 years old 80% LITTLE SPACE IN THE ROOM 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
Anonymous Leisure traveller 20-29 years old 96% Lovely helpful staff 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Clean and compact

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5

    Super clean

  • Service

    5  / 5
    5 / 5

    Really helpful when trying to park

  • Breakfast

    4  / 5
    4 / 5

    Not a lot of option but what was there was nice

Timmy Gray Leisure traveller 60-69 years old 100% A fantastic hotel in a fairly quiet location. One slight niggle but not that important no English speaking TV channels, it would be nice to have been able to catch up on the news. 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Clean,comfortable & modern facilities

  • Location

    5  / 5
    5 / 5

    In the city centre, as are most of the hotels

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    5  / 5
    5 / 5

    Very welcoming and helpful at reception

  • Breakfast

    5  / 5
    5 / 5

    Plenty of choice, I loved the rhubarb jam!

Anonymous Leisure traveller 60-69 years old 60% Too busy when we tried to use it 1 year(s) ago
  • Room

    1  / 5
    1 / 5

    Stop ñoise pollution & make room bigger

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    1  / 5
    1 / 5
Anonymous Leisure traveller 70-79 years old 68% Pleasant enough. However wouldntvstay at any hotel within the walls again. 1 year(s) ago
  • Room

    3  / 5
    3 / 5

    Bedroom was very tight . Big bed quite comfortable but maybe too big!

  • Location

    3  / 5
    3 / 5

    You can't as you are within the walls. GPS directions did not correspond with what was navigable . No parking for our van.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    3  / 5
    3 / 5
  • Breakfast

    3  / 5
    3 / 5

    Very basic breakfast

Anonymous Leisure traveller 60-69 years old 96% Really enjoyed our stay here! 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Very comfortable beds and room size. Beautiful views!

  • Location

    5  / 5
    5 / 5

    Loved the views of the Golfe.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Reception staff very helpful.

  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 70-79 years old 96% My overall experience was very good. I especially liked the location and it was easy to pop back to the hotel with extra shopping. 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Clean and modern

  • Location

    5  / 5
    5 / 5

    Being in the centre of St Malo

  • Cleanliness

    4  / 5
    4 / 5

    My room and bathroom were very clean

  • Service

    5  / 5
    5 / 5

    Staff were approachable and helpful

  • Breakfast

    5  / 5
    5 / 5

    Buffet style breakfast with lots of choice. When items were running out they were quickly replaced

Andrew Simpson Leisure traveller 60-69 years old 96% Would stay here again 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Staff very helpful

  • Location

    5  / 5
    5 / 5

    Great to be in the old town, with parking

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Kim Jenkins Leisure traveller 60-69 years old 92% Excellent, 2nd stay in this hotel with Brittany Ferries. Room was a little small, but we were not in it for long periods, and the bathroom was a good size. 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Bright and modern

  • Location

    5  / 5
    5 / 5

    Central location

  • Cleanliness

    5  / 5
    5 / 5

    Very clean and fresh paint

  • Service

    5  / 5
    5 / 5

    Helpful team

  • Breakfast

    4  / 5
    4 / 5

    Good choice, but would have liked some gluten free bread.

Anonymous Leisure traveller 40-49 years old 72% Okay but generally uncomfortable 1 year(s) ago
  • Room

    2  / 5
    2 / 5

    This room needs ventilation. It was very uncomfortable and way too hot. The showers were nice though

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5

    Very helpful staff at front desk

  • Breakfast

    3  / 5
    3 / 5

    It seemed expensive.

Anonymous Leisure traveller 30-39 years old 92% Very pleasant hotel with clean and modern rooms and a delicious breakfast. Will happily stay again next time were in St Malo 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Lovely and clean with a big bathroom. Temperature was a touch warm though.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Nicolas Leisure traveller 40-49 years old 85% Perfect location. Small room but renovated with very nice and big bathroom. 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 0-9 years old 88% excellent location and very friendly staff - nice rooms 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    3  / 5
    3 / 5
Jan Harlan Leisure traveller 80-89 years old 80% It is a lovely place in a good location - parking is a disaster! 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
Elisabetta Leisure traveller 40-49 years old 92% very good 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 80% Will return! 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    2  / 5
    2 / 5

    Scrambled eggs and fruit not replenished. Left empty.

Anonymous Leisure traveller 50-59 years old 95% Brilliant stay, great location, fantastic really helpful staff 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Elisia Leisure traveller 40-49 years old 100% Amazing!! 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 70-79 years old 92% Very comfortable for 3 night stay! 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Spacious, modern, very clean!

  • Location

    5  / 5
    5 / 5

    Close to everything!

  • Cleanliness

    5  / 5
    5 / 5

    Bathrooms

  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5

    Great coffee, good variety

Anonymous Leisure traveller 20-29 years old 100% Was amazing! 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    The bed was big, I liked it. The room was very comfortable and tidy.

  • Location

    5  / 5
    5 / 5

    Top location!

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Will C Leisure traveller 40-49 years old 95% Super! 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Clean and tidy

  • Location

    5  / 5
    5 / 5

    Bang in the city heart

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Nice to be able to lock bicycles securely at the back

Anonymous Leisure traveller 10-19 years old 80% ..... 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
Carlo Leisure traveller 30-39 years old 40% We went around France for 10 days: Digione, Versailles, Cote Fleurie, Le Mont Saint Michelle, Saint Malo; same range of hotel, more or less 150 euro at night. This was absolutely the worst experience. 1 year(s) ago
  • Room

    2  / 5
    2 / 5

    Clean better the room before arrival; there were medicinals in the bin and the wardrobe had a terrible smell: we didn't use it, it was impossibile to stand.

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    1  / 5
    1 / 5

    The wardrobe shouldn't smell of the previous customer's armpit.

  • Service

    1  / 5
    1 / 5

    One of the guy at the desk can't do the job; the waitress in the morning is by herself and for this reason she's obviously too anxious.

  • Breakfast

    2  / 5
    2 / 5

    The food and drink are ok but often there's the need to ask for something not available (croissant) or not working (coffee machine). Understaffed.

Nick Donaldson Leisure traveller 60-69 years old 80% Clean room, comfy bed, friendly staff and good location. 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Barbara Leisure traveller 50-59 years old 95% Hotel perfect, but very noisy at night from outside. 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 90% All ok but no air conditioning 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Cleanliness

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5

    Easy check in

Anonymous Leisure traveller 40-49 years old 60% Terrible 1 year(s) ago
  • Room

    1  / 5
    1 / 5

    There is no airconditioning and temperatures were very high when we stayed, and were unable to sleep at all. Very bad expeirence and very expensive! You should not treat hotel guests in that manner.

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 80% Just what we needed 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 92% I spent a good time in the hotel. A nice room, friendly staff and a good atmosphere in the whole hotel. 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Everything was clean. Friendly atmosphere.

  • Location

    4  / 5
    4 / 5

    It is a nice part of Saint-Malo. The hotel is very near to tourist attractions.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 100% Very comfortable, professional, well organized. 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Clean, compact.

  • Location

    5  / 5
    5 / 5

    Right in center of town; close to parking.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Super helpful Front Desk Staff.

Anonymous Leisure traveller 0-9 years old 84% Nice hotel in a great location. Lovely apartment. 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
McGirr Leisure traveller 70-79 years old 100% We came to St Malo 10 years ago and this was the place we wanted to revisit. Everything exceeded our wishes and our dreams. The staff at Les Marins were very well trained, excellent communicators and ran a very professional service. I was especially interested in observing them deal with some demanding guests, they were so polite! Highly recommend this wonderful hotel 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5

    So easy to walk to everything including the port, the Tourism Office, Casino, and everything IntraMural

  • Cleanliness

    5  / 5
    5 / 5

    extremely efficient cleaning staff, very pleasant as well

  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5

    fresh pastries, great variety of food on offer

Patty Robinson Leisure traveller 60-69 years old 96% It was delightful 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    The location and room were perfect

  • Location

    5  / 5
    5 / 5

    It was very convenient

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Blake Roberts Leisure traveller 60-69 years old 80% Very nice 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Clean, well appointed

  • Location

    4  / 5
    4 / 5

    Centre of town

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5

    Wide variety of offerings

Elena V Leisure traveller 50-59 years old 95% Perfect short visit! Will recommend 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Small, compact, nicely decorated and confortable.

  • Location

    5  / 5
    5 / 5

    Perfect location to explore the walled city and beyond!

  • Cleanliness

    5  / 5
    5 / 5

    Clean, as it should be.

  • Service

    5  / 5
    5 / 5

    Great cordial staff

Anonymous Leisure traveller 60-69 years old 95% Nice, I only miss a iron 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Dawn Cotter Leisure traveller 60-69 years old 100% Very positive. Great location although parking was somewhat challenging. Otherwise lovely hotel. 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    New bathroom. Great staff. Lovely seagull came to window for bread every night.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Lucy Leisure traveller 30-39 years old 100% Excellent short stay, friendly staff and great location! Will stay again! 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
PAT Leisure traveller 60-69 years old 90% Very good 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    The decoration and soft furnishings

  • Location

    5  / 5
    5 / 5

    Right in the centre

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    4  / 5
    4 / 5
Gregory Jones Leisure traveller 70-79 years old 96% Had a very enjoyable stay and would happily return. Would be nice if there was a lounge area as if arriving by Ferry at about 9.00, having to possibly walk around in the rain until 14.30 would be depressing. An afternoon/evening meal option would also be good 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    A very clean and comfortable room, only point was could do with 2 armchairs, 1 for each occupant

  • Location

    5  / 5
    5 / 5

    Good central location for the town and all the facilities

  • Cleanliness

    5  / 5
    5 / 5

    Room was spotless

  • Service

    5  / 5
    5 / 5

    Very helpful staff answered all questions

  • Breakfast

    5  / 5
    5 / 5

    Very good selection with helpful waitress

Chris Phillipson Leisure traveller 60-69 years old 96% Great location in old City. Very clean, quiet. 1 year(s) ago
  • Room

    5  / 5
    5 / 5

    Very clean and functional. The shower was very good. Quiet

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 30-39 years old 85% Terrible smell in stairs of fish
Very noisy room
Alot of money to have to clean yourself on departure

Apartment itself was nice and location good
1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Room was nice and bed comfortable but very noisy. Could hear constant banging from restaurant

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5

    Hairs in toilet and on bed

  • Service

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 100% Wonderful 1 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Chaffard Leisure traveller 20-29 years old 85% service et explication au top de la part de l'effectif 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Gary Bartelings Leisure traveller 50-59 years old 100% Just perfect 2 year(s) ago
  • Room

    5  / 5
    5 / 5

    Spacious, contemporary and clean.

  • Location

    5  / 5
    5 / 5

    Right in the old town, loved it.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Check in was great and they couldn't have been more helpful.

  • Breakfast

    5  / 5
    5 / 5

    Choice, taste and location.

Anonymous Leisure traveller 70-79 years old 100% Wonderful! Highly recommended and would stay there again. 2 year(s) ago
  • Room

    5  / 5
    5 / 5

    Clean, roomy, quiet, very comfortable bed.

  • Location

    5  / 5
    5 / 5

    Just minutes away from everything in the lovely old city center.

  • Cleanliness

    5  / 5
    5 / 5

    Spotlessly clean!

  • Service

    5  / 5
    5 / 5

    Friendly, helpful staff.

  • Breakfast

    5  / 5
    5 / 5

    Everything! Nice variety and choices of breakfast items.

Anonymous Leisure traveller 50-59 years old 100% Loved loved my stay ! Your personnel was very polite and helpful
Leticia booked me an appointment for Thalasso therapy, another time they helped me find a bus to go to Dinard, they also told me where the laundry Mary was
In all they were always ready to help
2 year(s) ago
  • Room

    5  / 5
    5 / 5

    Clean and comfortable

  • Location

    5  / 5
    5 / 5

    Very convenient location

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    5  / 5
    5 / 5

    Great service all the staff very attentive

  • Breakfast

    5  / 5
    5 / 5

    Loved the crepes and croissants

Dalton Fenske Leisure traveller 20-29 years old 95% Small but modern with a nice bathroom and comfy bed 2 year(s) ago
  • Room

    4  / 5
    4 / 5

    Small but modern with a nice bathroom and comfy bed

  • Location

    5  / 5
    5 / 5

    Great location in the walled city

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    5  / 5
    5 / 5

    Staff was friendly and answered all questions

Anonymous Leisure traveller 50-59 years old 100% Reposant super 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 85% Perfect location 2 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
JohnM Leisure traveller 50-59 years old 92% Would be happy to come back here again. This was already a return trip! 2 year(s) ago
  • Room

    5  / 5
    5 / 5

    Small but Clean, windows x3, comfortable bed, bathroom well-designed with shelf space, good shower, etc.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
Arthur Leisure traveller 50-59 years old 96% Overall, we enjoyed it very much. The hotel was comfortable, clean, and very well located. One small complaint: the room did not have enough pillows or soap, so we had to ask for more. That didnt feel luxurious. 2 year(s) ago
  • Room

    5  / 5
    5 / 5

    The room was comfortable and clean.

  • Location

    5  / 5
    5 / 5

    Great location in the historic area.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    The front desk staff members were excellent. They gave good advice and helped arrange taxis.

  • Breakfast

    4  / 5
    4 / 5

    We liked that eggs were served one day (although not the other).

Anonymous Leisure traveller 50-59 years old 85% very relaxing 2 year(s) ago
  • Room

    5  / 5
    5 / 5

    the space

  • Location

    5  / 5
    5 / 5

    next to everything

  • Cleanliness

    4  / 5
    4 / 5

    everything you needed

  • Service

    3  / 5
    3 / 5

    wifi

kurt Leisure traveller 50-59 years old 90% 2nd time visit 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 30-39 years old 90% Top, super emplacement 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Paola Leisure traveller 40-49 years old 90% Very good 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
Malcolm Wilson Leisure traveller 70-79 years old 93% Great 4 day weekend break with beautiful weather after first day. 4 year(s) ago
  • Room

    4  / 5
    4 / 5

    Comfortable beds excellent bathroom But room a little small for 3 adult beds

  • Location

    5  / 5
    5 / 5

    Very central once we found Grnde Rue. We entered Intro Munro’s by the wrong gate. A map with the booking would be helpful.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    All staff most polite and very helpful

  • Breakfast

    5  / 5
    5 / 5

    Even provided us with personal large tray breakfast when were the only guests in the hotel.

GISSINGER Leisure traveller 60-69 years old 80% Hotel parfait, à l'exception de la dimension de la chambre; 4 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
Tina Leisure traveller 40-49 years old 97% A great overnight stay, I would definitely consider returning at the Hotel des Marins for both the quality of accommodation and excellent location in Saint-Malo - highly recommended. 4 year(s) ago
  • Room

    5  / 5
    5 / 5

    Very comfortable and well equipped, with a modern, functional bathroom

  • Location

    5  / 5
    5 / 5

    Excellent location in Saint-Malo intra muros, everything at a short walking distance

  • Cleanliness

    5  / 5
    5 / 5

    I found the hotel overall very clean, the room also spotless

  • Service

    5  / 5
    5 / 5

    The staff was very kind and spoke English (as my French needs lots of improvement...)

  • Breakfast

    5  / 5
    5 / 5

    Lovely breakfast, served with high quality local produce, in a nice, relaxed environment

Anonymous Business traveller 30-39 years old 83% Saint Malo is lovely; the hotel is nicely decorated and the rooms are clean. I would recommend it and go back when I am in Saint Malo 4 year(s) ago
  • Room

    4  / 5
    4 / 5

    Only downside was the sizer (too small) and no place to put a large suitcase

  • Location

    5  / 5
    5 / 5

    Lovely location

  • Cleanliness

    5  / 5
    5 / 5

    No complaints

  • Service

    3  / 5
    3 / 5

    The personal in the reception spoke poorly english and did not seem happy to take questions or help, with the exception of the night staff (the gentleman with tattoos, which I unfortunately do not recall the name) which had very good English understanding and an amazing willingness to help.

  • Breakfast

    4  / 5
    4 / 5

    It should have more sliced fresh fruit and perhaps some oats option

Caroline Leisure traveller 60-69 years old 97% Our second stay here and we will stay again. Thank you. 4 year(s) ago
  • Room

    5  / 5
    5 / 5

    Despite quite a compact room, there was everything we needed.

  • Location

    5  / 5
    5 / 5

    Located right in the Centre of St Malo within easy access to the shops, restaurants and walks.

  • Cleanliness

    5  / 5
    5 / 5

    All public areas of the hotel were clean and the room was fresh and newly decorated.

  • Service

    5  / 5
    5 / 5

    We were welcomed on arrival.

  • Breakfast

    5  / 5
    5 / 5

    Good choice of cold buffet and scrambled eggs.

Anonymous Leisure traveller 20-29 years old 73% Good but breakfast could have been improved for the price 4 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    2  / 5
    2 / 5

    No hot food!

Azra Moiz Leisure traveller 50-59 years old 93% Good location and helpful friendly staff 4 year(s) ago
  • Room

    5  / 5
    5 / 5

    Very comfortable bed

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Mike Leisure traveller 60-69 years old 88% Enjoyed our stay. Lovely modern clean suite with good amenities. Great handy location 4 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Leisure traveller 20-29 years old 96% Hôtel conforme à nos attentes ! Top 4 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
Peter Franklin Leisure traveller 70-79 years old 84% Excellent hotel for short stay, competitively priced and ideal for a visit to the centre of Saint Malo 4 year(s) ago
  • Room

    4  / 5
    4 / 5

    Comfortable and clean, good shower

  • Location

    5  / 5
    5 / 5

    In the heart of the intermuros

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5

    Pleasant helpful staff

Anonymous Leisure traveller 40-49 years old 92% Very good, really nice ladies at the desk too. 4 year(s) ago
  • Room

    5  / 5
    5 / 5

    Clean, neat and quiet

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
JR Business traveller 30-39 years old 97% Everything was good except for the noise outside my window. Since I stayed 4 nights I thought there may have been consideration to where I was placed. From experience from booking on 3rd party sites it seems as though you are often given the rooms beside an elevator, work out area or high traffic. As is probably the case with me being placed beside the loud, open late pub. 4 year(s) ago
  • Room

    5  / 5
    5 / 5

    The room was great but the location of the room was not. I was on the second floor with a street window,but there was a pub right beside it that was open until 3am. It was frustrating because I was there for work. Never got to sleep until after 3am and was up by 7am. I was tired every day. The room itself was great.

  • Location

    5  / 5
    5 / 5

    Perfect location for being in the heart of the walled village.

  • Cleanliness

    5  / 5
    5 / 5

    Very clean rooms and eating areas.

  • Service

    5  / 5
    5 / 5

    House keeping was very nice. Breakfast was always restalked with a variety of options and front desk was very helpful.

  • Breakfast

    5  / 5
    5 / 5

    It had local French food.

Anonymous Leisure traveller 70-79 years old 88% Nice hotel and fun city. 4 year(s) ago
  • Room

    5  / 5
    5 / 5

    Great location.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
Anonymous Business traveller 50-59 years old 96% excellent 4 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
Lynda Sullivan Leisure traveller 70-79 years old 90% We enjoyed our stay at the hotel. The staff were pleasant and extremely helpful. 4 year(s) ago
  • Room

    4  / 5
    4 / 5

    There was no mirror in the bedroom. We were told that the battery in the safe needed replacing, but no one came to do this.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 100% Just fabulous! Everyone was great, the room was great, city access was perfect. Just a wonderful experience 4 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 100% Great hotel, great location. Superb newly refurbished good sized rooms. Excellent shower and bathroom. 4 year(s) ago
  • Room

    5  / 5
    5 / 5

    Good size, clean, modern and stylish

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    5  / 5
    5 / 5

    Polite staff

André Lehner Business traveller 80-89 years old 97% Every body was very kind with us. 4 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
Simon Lidbury Leisure traveller 40-49 years old 87% Our second visit to your hotel, we will be back next time. 4 year(s) ago
  • Room

    3  / 5
    3 / 5

    Full length mirror. Larger towels. Extra pillows without request.

  • Location

    5  / 5
    5 / 5

    Very central.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Staff were excellent

  • Breakfast

    4  / 5
    4 / 5

    Great choice. Loved being able to boil my own eggs!

Anonymous Leisure traveller 50-59 years old 80% Overall a very enjoyable stay 4 year(s) ago
  • Room

    4  / 5
    4 / 5

    New hotel very clean and tidy

  • Location

    5  / 5
    5 / 5

    Very good location for sight seeing in the old city

  • Cleanliness

    4  / 5
    4 / 5

    Clean and tidy

  • Service

    4  / 5
    4 / 5

    Friendly staff

  • Breakfast

    4  / 5
    4 / 5

    Good selection of foods

Patrick Frankum Leisure traveller 60-69 years old 83% Very Good overall. If you would permit me a few observations here in the survey. A bag for dirty laundry would be helpful The safe is located too low in the wardrobe and drinking water would be appreciated. 4 year(s) ago
  • Room

    4  / 5
    4 / 5

    the new refit is a quality provision

  • Location

    5  / 5
    5 / 5

    close proximity to the main walled entrances making transfer from the port side carparks easy

  • Cleanliness

    4  / 5
    4 / 5

    Some of the refit works in progress prevented this rating from being excellent

  • Service

    5  / 5
    5 / 5

    I am a repeat customer and it is the warm and friendly service that brings me back. My party was with Brittany Ferries and we always insist to have your have your hotel

  • Breakfast

    3  / 5
    3 / 5

    Additional hot dishes such as bacon sausages and cooked eggs

Robert Barnes Leisure traveller 50-59 years old 56% Extremely poor, the receptionist said that she would speak to the manager - but we did not get any feedback or comment when we checked out. It was also poor that the hotel did advise us when we booked about the parking restrictions, we were on the Condor ferry the next morning which left at 8am and the first bus left for the park and ride at 8am, I would have booked another hotel if I had known 5 year(s) ago
  • Room

    1  / 5
    1 / 5

    we booked a superior room which looked lovely on the website, however the reality was awful. our room was cold, the heater barely worked, there was mould in the bathroom, the curtain did not close properly and was hanging down at one end and the room was small which was ironic because when I went to reception to complain the receptionist said that the room was classed as superior because it was above a certain size. I was told that if I had come and complained earlier they might have been able to move me to another room, but that would have meant that someone else who had paid for a superior room would have had our inferior one. The sound proofing was also poor, there was no mini-fridge, no glasses just thin plastic beakers - all of these facilities we had in a standard room in a nearby hotel two days earlier.

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    3  / 5
    3 / 5
Rich Paleschi Leisure traveller 40-49 years old 84% The staff were really friendly and the hotel is in the heart of st Malo. The hotel room was a little mouldy but big and very grand. I'd definitely recommend for the price. 5 year(s) ago
  • Room

    4  / 5
    4 / 5

    Big and well furnished

  • Location

    5  / 5
    5 / 5

    Really central

  • Cleanliness

    4  / 5
    4 / 5

    Good

  • Service

    5  / 5
    5 / 5

    Lovely staff. Very helpful

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