Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.

How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.

What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction Index

82%

3452 reviews on 16 portals

Average rating

Customer Alliance 86%
Agoda 87%
Booking.com 90%
Expedia 81%
Facebook 74%
Google 80%
HolidayCheck 72%
Hotel.de 82%
Hotels.com 86%
HRS 74%
Logitravel 80%
Pages Jaunes 60%
Petit Futé 60%
Travelocity 80%
Yelp 70%
Zoover 75%

Rating criterias

3.9 / 5
Room
3.9  / 5
4.7 / 5
Location
4.7  / 5
4.4 / 5
Cleanliness
4.4  / 5
4.33 / 5
Service
4.3  / 5
4.27 / 5
Breakfast
4.3  / 5
4.08 / 5
Price
4.1  / 5
Malcolm W. Leisure traveller 70-79 years old 93% Great 4 day weekend break with beautiful weather after first day. 8 day(s) ago
  • Room

    4  / 5
    4 / 5

    Comfortable beds excellent bathroom But room a little small for 3 adult beds

  • Breakfast

    5  / 5
    5 / 5

    Even provided us with personal large tray breakfast when were the only guests in the hotel.

  • Location

    5  / 5
    5 / 5

    Very central once we found Grnde Rue. We entered Intro Munro’s by the wrong gate. A map with the booking would be helpful.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    All staff most polite and very helpful

  • Price

    4  / 5
    4 / 5

    Didn’t know what we paid as we booked a package with Brittany Ferry.

GISSINGER Leisure traveller 60-69 years old 80% Hotel parfait, à l'exception de la dimension de la chambre; 24 day(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Tina Leisure traveller 40-49 years old 97% A great overnight stay, I would definitely consider returning at the Hotel des Marins for both the quality of accommodation and excellent location in Saint-Malo - highly recommended. 1 month(s) ago
  • Room

    5  / 5
    5 / 5

    Very comfortable and well equipped, with a modern, functional bathroom

  • Breakfast

    5  / 5
    5 / 5

    Lovely breakfast, served with high quality local produce, in a nice, relaxed environment

  • Location

    5  / 5
    5 / 5

    Excellent location in Saint-Malo intra muros, everything at a short walking distance

  • Cleanliness

    5  / 5
    5 / 5

    I found the hotel overall very clean, the room also spotless

  • Service

    5  / 5
    5 / 5

    The staff was very kind and spoke English (as my French needs lots of improvement...)

  • Price

    4  / 5
    4 / 5

    I think the price was fair, given the great structure and service; overall good value for money

Anonymous Business traveller 30-39 years old 83% Saint Malo is lovely; the hotel is nicely decorated and the rooms are clean. I would recommend it and go back when I am in Saint Malo 1 month(s) ago
  • Room

    4  / 5
    4 / 5

    Only downside was the sizer (too small) and no place to put a large suitcase

  • Breakfast

    4  / 5
    4 / 5

    It should have more sliced fresh fruit and perhaps some oats option

  • Location

    5  / 5
    5 / 5

    Lovely location

  • Cleanliness

    5  / 5
    5 / 5

    No complaints

  • Service

    3  / 5
    3 / 5

    The personal in the reception spoke poorly english and did not seem happy to take questions or help, with the exception of the night staff (the gentleman with tattoos, which I unfortunately do not recall the name) which had very good English understanding and an amazing willingness to help.

  • Price

    4  / 5
    4 / 5

    85€ for bed and breakfast seems fair for the overall experience (slightly on the upper limit)

Caroline Leisure traveller 60-69 years old 97% Our second stay here and we will stay again. Thank you. 1 month(s) ago
  • Room

    5  / 5
    5 / 5

    Despite quite a compact room, there was everything we needed.

  • Breakfast

    5  / 5
    5 / 5

    Good choice of cold buffet and scrambled eggs.

  • Location

    5  / 5
    5 / 5

    Located right in the Centre of St Malo within easy access to the shops, restaurants and walks.

  • Cleanliness

    5  / 5
    5 / 5

    All public areas of the hotel were clean and the room was fresh and newly decorated.

  • Service

    5  / 5
    5 / 5

    We were welcomed on arrival.

  • Price

    4  / 5
    4 / 5

    Maybe a little pricy.

Anonymous Leisure traveller 20-29 years old 73% Good but breakfast could have been improved for the price 3 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Breakfast

    2  / 5
    2 / 5

    No hot food!

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Azra M. Leisure traveller 50-59 years old 93% Good location and helpful friendly staff 3 month(s) ago
  • Room

    5  / 5
    5 / 5

    Very comfortable bed

  • Breakfast

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Mike Leisure traveller 60-69 years old 88% Enjoyed our stay. Lovely modern clean suite with good amenities. Great handy location 3 month(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 20-29 years old 96% Hôtel conforme à nos attentes ! Top 4 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    5  / 5
    5 / 5
Peter F. Leisure traveller 70-79 years old 84% Excellent hotel for short stay, competitively priced and ideal for a visit to the centre of Saint Malo 4 month(s) ago
  • Room

    4  / 5
    4 / 5

    Comfortable and clean, good shower

  • Location

    5  / 5
    5 / 5

    In the heart of the intermuros

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5

    Pleasant helpful staff

  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 92% Very good, really nice ladies at the desk too. 4 month(s) ago
  • Room

    5  / 5
    5 / 5

    Clean, neat and quiet

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
JR Business traveller 30-39 years old 97% Everything was good except for the noise outside my window. Since I stayed 4 nights I thought there may have been consideration to where I was placed. From experience from booking on 3rd party sites it seems as though you are often given the rooms beside an elevator, work out area or high traffic. As is probably the case with me being placed beside the loud, open late pub. 4 month(s) ago
  • Room

    5  / 5
    5 / 5

    The room was great but the location of the room was not. I was on the second floor with a street window,but there was a pub right beside it that was open until 3am. It was frustrating because I was there for work. Never got to sleep until after 3am and was up by 7am. I was tired every day. The room itself was great.

  • Breakfast

    5  / 5
    5 / 5

    It had local French food.

  • Location

    5  / 5
    5 / 5

    Perfect location for being in the heart of the walled village.

  • Cleanliness

    5  / 5
    5 / 5

    Very clean rooms and eating areas.

  • Service

    5  / 5
    5 / 5

    House keeping was very nice. Breakfast was always restalked with a variety of options and front desk was very helpful.

  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 70-79 years old 88% Nice hotel and fun city. 4 month(s) ago
  • Room

    5  / 5
    5 / 5

    Great location.

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Business traveller 50-59 years old 96% excellent 5 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Lynda S. Leisure traveller 70-79 years old 90% We enjoyed our stay at the hotel. The staff were pleasant and extremely helpful. 5 month(s) ago
  • Room

    4  / 5
    4 / 5

    There was no mirror in the bedroom. We were told that the battery in the safe needed replacing, but no one came to do this.

  • Breakfast

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 100% Just fabulous! Everyone was great, the room was great, city access was perfect. Just a wonderful experience 5 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 100% Great hotel, great location. Superb newly refurbished good sized rooms. Excellent shower and bathroom. 5 month(s) ago
  • Room

    5  / 5
    5 / 5

    Good size, clean, modern and stylish

  • Location

    5  / 5
    5 / 5

    Central

  • Cleanliness

    5  / 5
    5 / 5

    Very clean

  • Service

    5  / 5
    5 / 5

    Polite staff

  • Price

    5  / 5
    5 / 5

    Good value

André L. Business traveller 80-89 years old 97% Every body was very kind with us. 6 month(s) ago
  • Room

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Simon L. Leisure traveller 40-49 years old 87% Our second visit to your hotel, we will be back next time. 6 month(s) ago
  • Room

    3  / 5
    3 / 5

    Full length mirror. Larger towels. Extra pillows without request.

  • Breakfast

    4  / 5
    4 / 5

    Great choice. Loved being able to boil my own eggs!

  • Location

    5  / 5
    5 / 5

    Very central.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Staff were excellent

  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 80% Overall a very enjoyable stay 6 month(s) ago
  • Room

    4  / 5
    4 / 5

    New hotel very clean and tidy

  • Breakfast

    4  / 5
    4 / 5

    Good selection of foods

  • Location

    5  / 5
    5 / 5

    Very good location for sight seeing in the old city

  • Cleanliness

    4  / 5
    4 / 5

    Clean and tidy

  • Service

    4  / 5
    4 / 5

    Friendly staff

  • Price

    3  / 5
    3 / 5

    Breakfast a bit expensive

Patrick F. Leisure traveller 60-69 years old 83% Very Good overall. If you would permit me a few observations here in the survey. A bag for dirty laundry would be helpful The safe is located too low in the wardrobe and drinking water would be appreciated. 6 month(s) ago
  • Room

    4  / 5
    4 / 5

    the new refit is a quality provision

  • Breakfast

    3  / 5
    3 / 5

    Additional hot dishes such as bacon sausages and cooked eggs

  • Location

    5  / 5
    5 / 5

    close proximity to the main walled entrances making transfer from the port side carparks easy

  • Cleanliness

    4  / 5
    4 / 5

    Some of the refit works in progress prevented this rating from being excellent

  • Service

    5  / 5
    5 / 5

    I am a repeat customer and it is the warm and friendly service that brings me back. My party was with Brittany Ferries and we always insist to have your have your hotel

  • Price

    4  / 5
    4 / 5

    it fits our Brittany Ferries package budget

Robert B. Leisure traveller 50-59 years old 56% Extremely poor, the receptionist said that she would speak to the manager - but we did not get any feedback or comment when we checked out. It was also poor that the hotel did advise us when we booked about the parking restrictions, we were on the Condor ferry the next morning which left at 8am and the first bus left for the park and ride at 8am, I would have booked another hotel if I had known 1 year(s) ago
  • Room

    1  / 5
    1 / 5

    we booked a superior room which looked lovely on the website, however the reality was awful. our room was cold, the heater barely worked, there was mould in the bathroom, the curtain did not close properly and was hanging down at one end and the room was small which was ironic because when I went to reception to complain the receptionist said that the room was classed as superior because it was above a certain size. I was told that if I had come and complained earlier they might have been able to move me to another room, but that would have meant that someone else who had paid for a superior room would have had our inferior one. The sound proofing was also poor, there was no mini-fridge, no glasses just thin plastic beakers - all of these facilities we had in a standard room in a nearby hotel two days earlier.

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    3  / 5
    3 / 5
  • Price

    2  / 5
    2 / 5
Rich P. Leisure traveller 40-49 years old 84% The staff were really friendly and the hotel is in the heart of st Malo. The hotel room was a little mouldy but big and very grand. I'd definitely recommend for the price. 1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Big and well furnished

  • Location

    5  / 5
    5 / 5

    Really central

  • Cleanliness

    4  / 5
    4 / 5

    Good

  • Service

    5  / 5
    5 / 5

    Lovely staff. Very helpful

  • Price

    3  / 5
    3 / 5

    Ok buffet

Colin R. Leisure traveller 70-79 years old 83% As ever the hotel and staff were very good. I like staying at this hotel 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 67% Pleasant stay. Usually would choose somewhere a little more modern and luxurious but was ok. 1 year(s) ago
  • Room

    3  / 5
    3 / 5

    Decor a little drab and tired. Room hot as no aircon but noisy with window open (motorbikes and people shouting late at night). No fridge which was disappointing.

  • Location

    4  / 5
    4 / 5

    Central and all of St Malo easy to walk to. But noisy into early hours of the morning.

  • Cleanliness

    4  / 5
    4 / 5

    Clean on the whole. Corners of the room could do with some attention.

  • Service

    3  / 5
    3 / 5

    Staff on reception friendly. Breakfast staff a little brusque.

  • Breakfast

    4  / 5
    4 / 5

    Good selection of buffet breakfast options. Lovely bread and jams. Orange juice a bit cheap and coffee from machine not very nice.

  • Price

    2  / 5
    2 / 5

    Very expensive for a 3 star, but recognise it's peak season and within St Malo's walls.

Anonymous Leisure traveller 50-59 years old 77% Convenient hotel in heart of the old city. Lovely hotel but not particularly quiet room as requested. Opposite Irish bar which shut late so quite noisy. 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 83% Our stay at the Louvre was ideal for our short break.
Staff were helpful and friendly.
Location was ideal for our needs.
We would happily return to the Louvre.
1 year(s) ago
  • Room

    4  / 5
    4 / 5

    Comfortable bed.

  • Location

    5  / 5
    5 / 5

    Ideal

  • Cleanliness

    4  / 5
    4 / 5

    The bedroom floor could have been cleaner.

  • Service

    4  / 5
    4 / 5

    We really didn't need to use all of the facilities on offer.

  • Breakfast

    4  / 5
    4 / 5

    Good selection of food on offer. Restaurant was very clean. Maybe the egg timers could have been more obvious.

  • Price

    4  / 5
    4 / 5

    Difficult to comment as it was part of a Brittany Ferry package.

MacBean Leisure traveller 70-79 years old 80% Very good. Padking outside walls was close. 1 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
John W. Leisure traveller 70-79 years old 83% Very friendly clean hotel in great location 1 year(s) ago Dear Madam, dear Sir,
We are delighted to read that you had a great time in Saint-Malo.
We hope to see you again.
Kind regards,
Emeline, Front office manager.
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5

    We left a pair of trainers in the room and were emailed to ask it if we would like them posted to us . Also we asked about gluten free toast for breakfast and it was provided !

  • Breakfast

    4  / 5
    4 / 5

    Scrambled eggs were cooked to perfection ( not over cooked ) Also we were provided with gluten free toast for my partner.

  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 70-79 years old 96% Very restful and enjoyable stay at the Hotel du Louvre 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 73% The bathrooms could do with updating as very old fashioned 2 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Price

    4  / 5
    4 / 5
corina g. Leisure traveller 40-49 years old 93% Delightful experience 🙂 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5

    Spotless

  • Service

    4  / 5
    4 / 5

    Overall very kind, friendly and polite. All perfect apart from the fact that receptionist failed to order taxi to the airport for my daughter.

  • Breakfast

    4  / 5
    4 / 5

    Good quality food and drink, reasonable selection

  • Price

    5  / 5
    5 / 5

    very good value for money

Gareth Rhys J. Leisure traveller 70-79 years old 73% Always stay here to catch ferry. Parking a bit of a nightmare, but hotel ideally situated. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    3  / 5
    3 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Eric Leisure traveller 60-69 years old 83% Very good. Great location for one night stay before getting the ferry. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 57% decepcionante no volvería 2 year(s) ago
  • Room

    2  / 5
    2 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    2  / 5
    2 / 5
  • Service

    2  / 5
    2 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Angus Leisure traveller 60-69 years old 83% We were very happy with the hotel and its location. We would stay again and recommend it to others. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Bernie Leisure traveller 50-59 years old 100% thoroughly enjoyed our stay- delightful hotel with lots of character- would definitely stay there again 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 88% Nice room in a great location. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 70-79 years old 77% Very enjoyable stay in St Malo, but hotel was very noisy at night and in need of decoration. 2 year(s) ago
  • Room

    2  / 5
    2 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 60% Room smallest and Bath room non confortable. 2 year(s) ago
  • Room

    1  / 5
    1 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    3  / 5
    3 / 5
  • Price

    2  / 5
    2 / 5
Anonymous Leisure traveller 50-59 years old 92% The hotel staff was exceptional 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 70-79 years old 70% Very pleasant the hotel is rather tired the carpeting on stairs and corridors grubby. Broken tile in bathroom which stuck to foot was sharp and could be dangerous. 2 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 90% Very nice place to explore Saint-Malo 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 84% Very ggod, the staff ont he reception were very friendly and helpful - spoke very good English too 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5

    We were very touched by the deliver of chocolates on the day of our arrival

  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 100% The location is really good. Clean, comfortable good service. Very recomendable 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 80% hotel has a very gd locationoo 2 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 30-39 years old 88% Very friendly and helpful staff 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 97% We really enjoyed our short break in St Malo. The hotel Du Louvre was an excellent choice and we would happily recommend staying there. 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
janet foxley & roma b. Leisure traveller 60-69 years old 93% Exceptional customer service from all staff. The dining room manageress was so helpful, kept food topped up and fresh and made sure all tables, food and machines and kitchen were exceptionally clean 2 year(s) ago
  • Room

    4  / 5
    4 / 5

    this was standard room so would not expect top level luxury

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 40-49 years old 87% short but very pleasant stay 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 20-29 years old 83% Ok, people in the front stage is nice and met all our needs. The breakfast is easy and good, the location is good with a lot of restaurants near by. 2 year(s) ago
  • Room

    3  / 5
    3 / 5

    I really don't like the bed with a line

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 50-59 years old 60% Good room , internet to slow 2 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    2  / 5
    2 / 5
  • Price

    1  / 5
    1 / 5
Glenn D. Leisure traveller 50-59 years old 92% Very good , would recommend it to friends 2 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 97% We enjoyed our Gourmet break with Brittany Ferries and the EXCELLENT stay at Hotel du Louvre added greatly to our experience. The staff were helpful & friendly, going the extra mile to arrange for us to check-in very early into an alternative room and providing free hot drinks, hospitality & luggage storage while we waited for our evening ferry departure. The hotel is clean, comfortable and welcoming and the location is perfect for strolling around Intra Muros. Thank you for a lovely stay, if we come to St Malo again we will definitely be back! 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5

    Despite limited written instructions the 'egg-boiler' is far from user-friendly as no mention of the temperature needed on the dial, leading to wasted raw/undercooked eggs. Perhaps supply of pre-boiled cold eggs to eat with the cheese & ham would be easier all round.

  • Price

    5  / 5
    5 / 5
NEWNHAM Leisure traveller 60-69 years old 97% WE WERE ALLOWED TO LEAVE OUR LUGGAGE AT 8.45AM, TILL OUR ROOM WAS READY.THE LADY AT RECEPTION WAS FRIENDLY AND HELPFUL, AND WE WERE TOLD WE COULD GET INTO OUR HOTEL ROOM AT 2PM AFTER OUR LUNCH. WE WERE SURPRISED HOW SPACIOUS OUR ROOM WAS WITH LARGE ENSUITE AND LARGE DOUBLE BED WITH TEA MAKING FACILITIES. AND VERY CLEAN. 3 year(s) ago
  • Room

    5  / 5
    5 / 5

    SPACIOUS AND LARGE COMFORTABLE BED.

  • Location

    5  / 5
    5 / 5

    CONVENIENT AND NEAR TO FERRY AND BARS, SHOP'S ETC.

  • Cleanliness

    5  / 5
    5 / 5

    VERY CLEAN.

  • Service

    5  / 5
    5 / 5

    HELPFUL AND POLITE.

  • Breakfast

    4  / 5
    4 / 5

    ALTHOUGH THERE WAS NO COOKED BREAKFAST, WE HAD LOVELY CROISSANT, CEREAL, TEA, ORANGE JUICE AND FRUIT.

  • Price

    5  / 5
    5 / 5

    EXCELLENT VALUE WITH BRITTANY FERRIES.

Anonymous Leisure traveller 60-69 years old 87% We thoroughly enjoyed our stay. The members of staff were all very friendly and helpful. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Mary H. Leisure traveller 70-79 years old 92% We have been staying at the Louvre for many years and are very satisfied with our experience each time. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    5  / 5
    5 / 5
Amanda Leisure traveller 60-69 years old 88% We needed an overnight stay within walking distance of retaurants and this was perfect for this. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 20-29 years old 88% Overall satisfied and recommend it 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 20-29 years old 97% Perfect location, spacious rooms 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 80% Good value and location 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    Shower very difficult to access, tiny bathroom

  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 93% Very pleasant stay. Excellent location and very nice staff. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 20-29 years old 84% Pleasant stay. Good location 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 50-59 years old 88% Saint Malo is very unique & your hotel was a great base to explore the city 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Justine L. Leisure traveller 40-49 years old 76% Overall it was good but just wished there was an AC in the room. 3 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 60-69 years old 88% Second stay, would come back. 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    Bathroom and toilet rather small

  • Location

    5  / 5
    5 / 5

    Could not be better

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Elliott ,. Leisure traveller 60-69 years old 83% Enjoyable stay-would use again 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5

    not known- deal with Brittany Ferries

Anonymous Leisure traveller 30-39 years old 80% Lovely long weekend in a beautiful setting 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Colin R. Leisure traveller 60-69 years old 80% Very enble with very friendly staff. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Sophie D. Leisure traveller 30-39 years old 100% Excellent standard of accomodation in a central location! 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 60-69 years old 52% The room that we occupied needs to be re-decorated, bathroom refurbished and brought up to date. The sound proofing needs serious attention, I do not want to be able to hear people talking in the next room, or in the corridor outside the room. Our room was overpriced when compared with the more modern room occupied by my daughter, or other hotels with more modern, clean rooms / bathrooms. 3 year(s) ago
  • Room

    2  / 5
    2 / 5

    We booked 2 rooms, paid the same price for the rooms, one had recently been refurbished the other had not! Our room was tired, with damage to wall coverings, there were cracked tiles in the bathroom with mould and similar staining around the edges of some tiles. Our room was close to the stairs and lift - the sound proofing on our room was totally inadequate.

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    2  / 5
    2 / 5
  • Service

    3  / 5
    3 / 5
  • Price

    2  / 5
    2 / 5

    Over priced for the quality of the room that we occupied.

CP-AOR Leisure traveller 40-49 years old 100% Very classy hotel with secure parking (even though outdoor and for my bike only this time) 3 year(s) ago
  • Room

    5  / 5
    5 / 5

    Modern and clean. Kettle helps.

  • Location

    5  / 5
    5 / 5

    Great location centre of town

  • Cleanliness

    5  / 5
    5 / 5

    Very Clean

  • Service

    5  / 5
    5 / 5

    Polite responsive and with smile

  • Price

    5  / 5
    5 / 5

    Got a great deal for the quality of the hotel and room.

Anonymous Leisure traveller 50-59 years old 63% Overall acceptable but unhelpful receptionists 3 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    2  / 5
    2 / 5

    Receptionist a bit impolite

  • Breakfast

    3  / 5
    3 / 5
  • Price

    3  / 5
    3 / 5
Pia Leisure traveller 50-59 years old 97% Really loved our stay in your classy hotel! Will recommend. 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5

    The information about the town should be translated in English. More teabags and sugar in the room, please

  • Breakfast

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Jon L. Leisure traveller 40-49 years old 64% Would stay again but hope room in better shape next time. 3 year(s) ago
  • Room

    2  / 5
    2 / 5

    The room was a bit scrappy - ie large mark on wall from splash, Large rip on corner of wall paper around bathroom.

  • Location

    4  / 5
    4 / 5

    Nicely Positioned

  • Cleanliness

    3  / 5
    3 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 30-39 years old 77% Good, not excellent. 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    Bathroom is too old!

  • Location

    5  / 5
    5 / 5

    Parking was promised, but was full.

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    3  / 5
    3 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 60% It is very expensieve and the service was not very good 3 year(s) ago
  • Room

    2  / 5
    2 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    3  / 5
    3 / 5
  • Service

    3  / 5
    3 / 5
  • Breakfast

    3  / 5
    3 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 70-79 years old 73% Very good service, help and always welcoming 3 year(s) ago
  • Room

    3  / 5
    3 / 5
  • Location

    3  / 5
    3 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    Great

  • Breakfast

    3  / 5
    3 / 5
  • Price

    3  / 5
    3 / 5
Anonymous Leisure traveller 20-29 years old 68% Good but with poor internet connection, must address complaints or concerns when raised by the customers 3 year(s) ago
  • Room

    3  / 5
    3 / 5

    Poor interner connection, i have raised my concern on the reception but no action was taken. They just insisted that good internet connection is on the whole hotel, but really, instead of browsing the net while relaxing the night, i just slept.

  • Location

    4  / 5
    4 / 5

    Its close to all amenities

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    3  / 5
    3 / 5
  • Price

    3  / 5
    3 / 5

    I didn't have any breakfast

Anonymous Leisure traveller 50-59 years old 100% Excellent, I would definitely recommend a stay here. 3 year(s) ago
  • Room

    5  / 5
    5 / 5

    Very comfortable and quiet after 22.00 hours.

  • Location

    5  / 5
    5 / 5

    Close to the amenities.

  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5

    All the staff were very helpful and friendly and the lift was essential for my aging father.

  • Breakfast

    5  / 5
    5 / 5

    Lots of choice.

  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 90% We had a great experience at Samalo 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 80% Good, easy, efficient. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Dirk C. Leisure traveller 50-59 years old 83% Price, quality - very good hotel at a nice location 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    Missing mini bar

  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5

    Tables to close to together

  • Price

    5  / 5
    5 / 5
Robert P. Leisure traveller 60-69 years old 87% Very well situated hotel, right in the centre - of the old town, easy access to the ferry port. Friendly, helpful staff - spoke English ! Secure bike park. Car parking could have been a problem but fortunately we managed a space on the quay nearest the hotel, else taking our bikes and luggage from there to the hotel could have been hard work. 3 year(s) ago
  • Room

    4  / 5
    4 / 5

    Quite small but fine for our 1 night stop over.

  • Location

    5  / 5
    5 / 5

    Very convenient for looking round the old town and near the ferry port.

  • Cleanliness

    4  / 5
    4 / 5
  • Service

    5  / 5
    5 / 5

    Very friendly and helpful.

  • Breakfast

    4  / 5
    4 / 5

    Hot water for making tea could have been hotter - it should be boiling to make tea !!

  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 80% Very noisy gulls crying at night time
And early in the morning not possible to get good sleep
Needs air conditioning.
Needs sound proofing
3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 60-69 years old 88% Our third stay at the Hotel Louvre always a pleasure. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 50-59 years old 100% I enjoyed my stay at the Hotel du Louvre - their service and friendliness was exceptional. My room was very comfortable and quiet. 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Anonymous Leisure traveller 50-59 years old 83% Excellent position in the old town just tucked away from the main streets to remain quiet. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Sally Byers & Richard D. Leisure traveller 70-79 years old 90% Very good service. Welcoming and helpful staff. All facilities and services were good. Thank you. 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Karin S. Leisure traveller 50-59 years old 90% Nice Statigram! Excelent locariam, good breakfast. Good parking 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Paul Leisure traveller 40-49 years old 83% Very enjoyable stay, a bit noisy at night, however to be expected as it is located next to bars and cafes; overall, we enjoyed our short stay. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    4  / 5
    4 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Anonymous Leisure traveller 40-49 years old 96% Very good time had... 3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Price

    4  / 5
    4 / 5
Tracy C. Leisure traveller 50-59 years old 83% Friendly staff & excellent location. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    4  / 5
    4 / 5
  • Service

    4  / 5
    4 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5
Di Leisure traveller 60-69 years old 100% Very good indeed.
The Staff were very helpful and friendly. I look forward to my next visit!
3 year(s) ago
  • Room

    5  / 5
    5 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    5  / 5
    5 / 5
  • Price

    5  / 5
    5 / 5
Eugene Leisure traveller 50-59 years old 90% Polite staff, relaxing place. Thank You very much. 3 year(s) ago
  • Room

    4  / 5
    4 / 5
  • Location

    5  / 5
    5 / 5
  • Cleanliness

    5  / 5
    5 / 5
  • Service

    5  / 5
    5 / 5
  • Breakfast

    4  / 5
    4 / 5
  • Price

    4  / 5
    4 / 5

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