Customer reviews

Comfortable beds excellent bathroom But room a little small for 3 adult beds

Even provided us with personal large tray breakfast when were the only guests in the hotel.

Very central once we found Grnde Rue. We entered Intro Munro’s by the wrong gate. A map with the booking would be helpful.

All staff most polite and very helpful

Very comfortable and well equipped, with a modern, functional bathroom

Lovely breakfast, served with high quality local produce, in a nice, relaxed environment

Excellent location in Saint-Malo intra muros, everything at a short walking distance

I found the hotel overall very clean, the room also spotless

The staff was very kind and spoke English (as my French needs lots of improvement...)

Only downside was the sizer (too small) and no place to put a large suitcase

It should have more sliced fresh fruit and perhaps some oats option

Lovely location

No complaints

The personal in the reception spoke poorly english and did not seem happy to take questions or help, with the exception of the night staff (the gentleman with tattoos, which I unfortunately do not recall the name) which had very good English understanding and an amazing willingness to help.

Despite quite a compact room, there was everything we needed.

Good choice of cold buffet and scrambled eggs.

Located right in the Centre of St Malo within easy access to the shops, restaurants and walks.

All public areas of the hotel were clean and the room was fresh and newly decorated.

We were welcomed on arrival.

No hot food!

Very comfortable bed

Comfortable and clean, good shower

In the heart of the intermuros

Pleasant helpful staff

Clean, neat and quiet

Central

The room was great but the location of the room was not. I was on the second floor with a street window,but there was a pub right beside it that was open until 3am. It was frustrating because I was there for work. Never got to sleep until after 3am and was up by 7am. I was tired every day. The room itself was great.

It had local French food.

Perfect location for being in the heart of the walled village.

Very clean rooms and eating areas.

House keeping was very nice. Breakfast was always restalked with a variety of options and front desk was very helpful.

Great location.

There was no mirror in the bedroom. We were told that the battery in the safe needed replacing, but no one came to do this.

Good size, clean, modern and stylish

Central

Very clean

Polite staff

Full length mirror. Larger towels. Extra pillows without request.

Great choice. Loved being able to boil my own eggs!

Very central.

Staff were excellent

New hotel very clean and tidy

Good selection of foods

Very good location for sight seeing in the old city

Clean and tidy

Friendly staff

the new refit is a quality provision

Additional hot dishes such as bacon sausages and cooked eggs

close proximity to the main walled entrances making transfer from the port side carparks easy

Some of the refit works in progress prevented this rating from being excellent

I am a repeat customer and it is the warm and friendly service that brings me back. My party was with Brittany Ferries and we always insist to have your have your hotel

we booked a superior room which looked lovely on the website, however the reality was awful. our room was cold, the heater barely worked, there was mould in the bathroom, the curtain did not close properly and was hanging down at one end and the room was small which was ironic because when I went to reception to complain the receptionist said that the room was classed as superior because it was above a certain size. I was told that if I had come and complained earlier they might have been able to move me to another room, but that would have meant that someone else who had paid for a superior room would have had our inferior one. The sound proofing was also poor, there was no mini-fridge, no glasses just thin plastic beakers - all of these facilities we had in a standard room in a nearby hotel two days earlier.

Big and well furnished

Really central

Good

Lovely staff. Very helpful

Decor a little drab and tired. Room hot as no aircon but noisy with window open (motorbikes and people shouting late at night). No fridge which was disappointing.

Central and all of St Malo easy to walk to. But noisy into early hours of the morning.

Clean on the whole. Corners of the room could do with some attention.

Staff on reception friendly. Breakfast staff a little brusque.

Good selection of buffet breakfast options. Lovely bread and jams. Orange juice a bit cheap and coffee from machine not very nice.

Comfortable bed.

Ideal

The bedroom floor could have been cleaner.

We really didn't need to use all of the facilities on offer.

Good selection of food on offer. Restaurant was very clean. Maybe the egg timers could have been more obvious.

We left a pair of trainers in the room and were emailed to ask it if we would like them posted to us . Also we asked about gluten free toast for breakfast and it was provided !

Scrambled eggs were cooked to perfection ( not over cooked ) Also we were provided with gluten free toast for my partner.

Spotless

Overall very kind, friendly and polite. All perfect apart from the fact that receptionist failed to order taxi to the airport for my daughter.

Good quality food and drink, reasonable selection

We were very touched by the deliver of chocolates on the day of our arrival

this was standard room so would not expect top level luxury

I really don't like the bed with a line

Despite limited written instructions the 'egg-boiler' is far from user-friendly as no mention of the temperature needed on the dial, leading to wasted raw/undercooked eggs. Perhaps supply of pre-boiled cold eggs to eat with the cheese & ham would be easier all round.

SPACIOUS AND LARGE COMFORTABLE BED.

CONVENIENT AND NEAR TO FERRY AND BARS, SHOP'S ETC.

VERY CLEAN.

HELPFUL AND POLITE.

ALTHOUGH THERE WAS NO COOKED BREAKFAST, WE HAD LOVELY CROISSANT, CEREAL, TEA, ORANGE JUICE AND FRUIT.

Right in the heart of the town

Shower very difficult to access, tiny bathroom

Bathroom and toilet rather small

Could not be better

We booked 2 rooms, paid the same price for the rooms, one had recently been refurbished the other had not! Our room was tired, with damage to wall coverings, there were cracked tiles in the bathroom with mould and similar staining around the edges of some tiles. Our room was close to the stairs and lift - the sound proofing on our room was totally inadequate.

Modern and clean. Kettle helps.

Great location centre of town

Very Clean

Polite responsive and with smile

Receptionist a bit impolite

The information about the town should be translated in English. More teabags and sugar in the room, please

The room was a bit scrappy - ie large mark on wall from splash, Large rip on corner of wall paper around bathroom.

Nicely Positioned

Bathroom is too old!

Parking was promised, but was full.

Great

Poor interner connection, i have raised my concern on the reception but no action was taken. They just insisted that good internet connection is on the whole hotel, but really, instead of browsing the net while relaxing the night, i just slept.

Its close to all amenities

Very comfortable and quiet after 22.00 hours.

Close to the amenities.

All the staff were very helpful and friendly and the lift was essential for my aging father.

Lots of choice.

Missing mini bar

Tables to close to together

Quite small but fine for our 1 night stop over.

Very convenient for looking round the old town and near the ferry port.

Very friendly and helpful.

Hot water for making tea could have been hotter - it should be boiling to make tea !!

shower leaked even though we tried to be very careful